CWU Temp/Hourly - Program Assistant

400 E University Way, Ellensburg WA

Description

Assists coordination and organization of the front line dispatch and work order system.  Assists in scheduling, staging, tracking and reporting of daily activities and interfaces with customers and department staff.  Also provides assistance with motor pool and administrative support as needed. - Assists as the primary point of contact to receive, evaluate, prioritize, and dispatch maintenance and other calls to the applicable trade or department; prepare related task orders; and insure that appropriate personnel (supervisors and managers) are notified for unusual incidents or emergencies. - Operates computer aided communication and dispatch equipment. - Serves as receptionist for incoming customers and insure they are routed to the appropriate personnel. - Serves as the liaison to receive and relay radio transmissions from field personnel to appropriate staff, department, or agency.  - Performs the related functions of issuing work orders such as, closing out completed work orders, monitoring the incoming requests from students, and maintaining call back logs from the front office and boiler operators. - Develops, compiles, and writes communications for distribution such as, announcements and flyers while coordinating the process from development through printing and distribution. - Maintains positive working relationship with the facilities management department shops personnel, department personnel and all other members of the university and community.  Follows up with customer satisfaction. - Assists with the online processing of improvement project requests, service requests, moving requests, etc.  - Schedules rental vehicles and assists customers with the policies and procedures of Motor Pool.  Computes travel cost and enters the details into the automated travel system. MINIMUM QUALIFICATIONS: - Excellent verbal and written communication skills. - Working knowledge of Microsoft Office Products. PREFERRED QUALIFICATIONS: - Experience in a high-volume customer service atmosphere or dispatch operation - Experience working as a clerical or administrative assistant Apply online at (Search Job ID 4354). CWU is an AA/EEO/Title IX/Veteran/Disability Employer.