Marriott's Barony Beach Club Front Desk Operations Supervisor Opening

5 Grasslawn Ave, Hilton Head Island SC

Description

Click here to apply today! There is nothing more fun than going on vacation with family and friends, creating memories that will last a lifetime. At Marriott Vacations Worldwide, we are fortunate to bring our Owners and guests unforgettable vacation experiences to life. But, the fun is not just for our Owners and guests…our associates are encouraged to have fun too! Creating an environment they want to come to every day is a top priority. An environment that is comfortable, fosters teamwork, allows everyone to be themselves and most importantly reinforces #theMVWay – Our Culture of Fun! Marriott's Barony Beach Club - Front Desk Operations Supervisor -Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. -Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. -Process all owner/guest check-ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. -Coordinate with Housekeeping to track readiness of rooms for check-in. Anticipate and address owner/guests' service needs. -Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Requirements: •Must be able to work a flexible schedule, including complete weekend and holiday availability •Must have great customer service skills – all of our positions come into contact with guests! What does MVW offer? •Competitive Pay! •Medical/Dental/Vision/401K opportunities! •Travel discounts! •Credit Union Membership! •Growth and Development Opportunities! Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.