Operations Manager

Alexandria VA

Description

Budget Blinds of Arlington & Alexandria is in search of an OPERATIONS MANAGER: An individual who is highly organized and detail-oriented, proactive, resourceful, professional, and has a passion to serve clients and maintain business operations. Someone who is handy, experienced handling power tools, and an intuitive problem solver. The successful candidate is motivated by internal standards of excellence to exceed expectations and to be a contributing partner in a growing business. Founded in 1992 with a family atmosphere, Budget Blinds is the #1 provider of custom window coverings in North America. Today, there are more than 1,300 Budget Blinds franchise territories serving 10,000 cities across North America, installing 50,000 window treatments per week! We offer custom solutions that consumers cannot get anywhere else, including blinds, shades, shutters, drapery and smart home solutions. In the world of window coverings, we have abundant design options, critical order details, fractions of inches, hundreds of vendors, and countless homes to decorate, so it’s important that we are able to nimbly swap hats between operations and service to make a client feel that they are our only priority. The candidate who thrives in this position is one who likes order, follows meticulous procedures, enjoys providing operational support, and delivers sincere and friendly customer service. We believe in hard work and commitment. We don’t take ourselves too seriously, but we take our jobs very seriously. We believe in an atmosphere that fosters personal growth and are constantly learning and striving to be better at what we do. We embrace technology to help make our jobs and lives easier and are dedicated to helping grow the company. We all take an ownership mentality with our professional responsibilities, working as a team to provide the best solutions to our customers. REQUIREMENTS & RESPONSIBILITIES: Minimum Qualifications: Proficiency with Microsoft Outlook and Excel, experience with power tools and carpentry, fluent English, clean background check and driver’s license, smartphone, reliable transportation, ability to lift and carry 60lbs. Must be comfortable with heights and working on ladders. Primary responsibilities will be the development, management and execution of all processes related to maintaining the warehouse/installation vehicle(s), ordering from vendors, tracking incoming and outgoing shipments, confirming receipt/condition of materials, organization of parts, installation, and post-installation service calls with customers. Responsible for warehouse organization, to include: ▪ Monitor custom orders, track, receive and organize shipments. ▪ Quality Control - Ensure that orders received match orders placed and in are good condition. ▪ Communicate with clients relating to order status, installation schedule and preparation, post-installation follow-up. ▪ Plan and prepare orders for installation. ▪ Maintain warehouse, installation vans, inventory, and installation supplies. Schedule and aid in the installation of custom window coverings for residential and commercial customers in Arlington & Alexandria: ▪ Installation of horizontal and vertical blinds, shades, shutters, drapes, and automated window coverings. ▪ Problem solve tricky installation situations / on-location window covering modifications. ▪ Efficiently and neatly prep, install and clean-up at least 5 window coverings per hour. ▪ Work with designers to prepare in advance for each installation. ▪ Call clients to schedule installation appointments / manage installation schedule. ▪ Document Installation concerns and photograph newly installed window coverings. Complete on-sight technical measures in support of sales opportunities: ▪ Work in tandem with sales team to obtain accurate measurements for orders. ▪ Assess and plan for installations, i.e. figure out and prepare for potential carpentry or electrical projects, supplies, ladder, and safety concerns. Repair window coverings that are broken either by shipping, usage, or abuse: ▪ Perform client service visits to repair and/or replace malfunctioning products. ▪ Ship, track, and reorder damaged/defective products back to vendors. Presentation: You are representing the nation’s largest window covering business and creating a lasting impression with our hard-earned clients. A professional and friendly demeanor and presentation is critical. Branded attire provided by Budget Blinds is expected to be worn daily and at every client interaction. Benefits/Perks ▪ Generous benefits ▪ Competitive salary ▪ Ability to earn Bonuses Warehouse Location: Eisenhower Ave., Alexandria Apply Online at