Office Manager - North Star Mini Storage/Jordan Realty

Minnetonka MN

Description

North Star Mini Storage in Minnetonka is looking for someone to manage the office Monday, Wednesday, and Friday with the option to pick up more shifts. This is a 9-5 schedule, approximately 20 hours per week. Job duties include, but are not limited to: • Take payments over the phone, online, In-person • Perform daily functions of running the self storage facility in accordance with company standards • Understand the features and benefits of the facility and how to use each • Complete daily walk thru including lock checks and cleaning units as needed • Make daily bank deposits and ensure accuracy of deposit information • Keep office clean and organized, free of any clutter, pets and odors • Perform light repair and maintenance duties, including but not limited to: Cleaning out units, Pickup up trash, Cleaning Hallways, Office, and Bathrooms • Report via work order any areas outside manager expertise • Maintain accurate records for each customer • Communicate with customers and potential customers in a manner that is professional • Become proficient at using storage softwares: Site Link and digi-gate • Perform required communications in accordance with company standards • Make collection calls and send reminder notices per company standards • Send uncollected balances to approved collection agency • Meet or exceed net rental goal each month • Follow up on all internet, e-mail or call inquires • Achieve and maintain occupancy and revenue goals each month, maximizing revenue by limiting concessions, discounts and waived late fees • Ensure phones are answered in a professional manner • Show a storage unit to every walk-in customer • Provide greater than expected customer service • Must be able to sit/stand for long periods, up to one hour at a time. Must be able to lift in excess of 50 pounds.