Mike's Bikes is hiring Mobile Bike Techs

1233 HOWARD STREET, San Francisco CA

Description

APPLY ONLINE at www.mikesbikes.com/pages/careers Mike's Bikes was recently named a “Best Place to Work” by the NorthBay Business Journal and recognized as one of “America’s Best Bike Shops” by the National Bicycle Dealers Association. We push ourselves to be the best of the best and it starts with hiring the right people. Come and check out our award winning company culture and core values. Mike's Bikes is a growing family of local bike shops operating throughout the San Francisco Bay Area and Sacramento Region, all with a singular purpose—to get more people on bikes. Our company culture is built around the bike—we're both consummate experts and enthusiastic evangelists, and we like to keep it all in perspective with a sense of humor too. Our environment is a place that values fresh ideas and creative thinking in addition to being fast-paced and demanding. Each of our twelve stores dominates its local market and we're now the largest local bike shop in America. Our staff members will tell you that Mike’s Bikes is a great place to work. We offer one of the most competitive compensation packages in our industry. Pay is based on experience and talent. We offer medical and dental benefits to full-time employees as well as a 401K plan with company matching, and paid time off. 
 Working for Mike’s Bikes isn’t just a job at a bike shop--it is a career in the bicycle industry. Our employee development path allows for upward mobility from sales, tech, and management in our local shops to opportunities at our brand headquarters. If you are open to new ideas and excited about participating in an environment where delivering an outstanding customer experience is our guiding principle, check us out. And if you're passionate about bicycles, you’ll fit right in! MB Direct provides MB customers with a convenient, professional bicycle repair experience that brings the expertise that our shops are known for right to the customer’s door. We ‘meet the customer where they are’, and bring a fully equipped mobile van with a repair stand and the parts and accessories to meet most basic repair jobs. Successful candidates will have a winning combination of superior customer service skills and bicycle repair skills. You will need to project the self confidence of an industry expert when discussing repairs, and also have a broad knowledge of our products so you can guide the customer in enhancing their experience by upgrading their ride. You are a Mike’s Bikes brand advocate and ambassador, the sole representative of our Core Values to that customer, for that interaction. You will need to come up with solutions on the fly and resolve issues before they become serious issues. You will be supported and directed by the MB Direct Manager, as well as the rest of the team in our shops. Duties: Execute successful repairs independently or seek support from the MB Direct Manager as required. Understand customer’s desires and goals in cycling, show them products and demonstrate the features that will benefit them. Match the customer with the right bike or accessory and have the expertise to close the sale. Complete daily tasks as assigned within prescribed timelines while communicating any exceptions to the MB Direct Manager. Keep abreast of technical aspects of bicycle repair by completing assigned Myagi training modules by the deadlines. Maintain tools, bench area and van on a daily basis according to MB Direct standards. Respond to customer queries while working on bikes. Communicate with customers via ZipWhip regarding any changes to their original quote or expected completion timeline. Become familiar with Mike’s Bikes’ safety program as it applies to your job. Wear safety equipment as required when using the grinder, heat gun, propane torch, air compressor, drills etc. Learn and follow safety procedures when utilizing degreasers, lubricants and ArmaKleen Parts Cleaner. Requirements: Valid California driver’s license and clean DMV record. Good communication and problem-solving skills. Excellent problem-solving skills. Ability to lift 30 lbs overhead and 50 lbs to shoulder height. Ability to stand at a bike repair stand for an entire 8-hour work shift. Ability to use hand tools with repetitive motions, including twisting, pushing and pulling. Must be able to work weekends as part of a regular schedule. Previous bicycle repair experience required. Flexibility in scheduling; able to work evenings and weekends. Ability to succeed in a goal-oriented, disciplined environment.