Concierge and Valet

Dallas TX

Description

Essential duties include: Manage the community’s concierge suite and welcome residents, prospective residents, vendors, community staff and contractors when they come in Keep the concierge suite clean, organized, well stocked and inviting for resident interaction Assist residents who come to the concierge suite to make a service request by entering that service request into the system Manage and organize the delivery of resident packages by accepting packages, arranging the delivery of the package and notifying the resident Assist residents with questions and requests related to their amenity services in person, through email and via phone Assist in resident communication efforts Maintain an atmosphere of warmth, personal interest and positivity Respond to all emergency calls in a prompt and efficient manner in accordance with established procedures Develop and manage schedules for amenity services provided by the Home Valets Provide exemplary and timely customer service to residents, pets and community staff Build relationships with client residents and community staff Ensure we are following outlined protocol while providing amenity services to residents Maintain a daily activity log for all services provided to residents in the community Conduct any amenity services needed in the absence of a Home Valet, including pet walking, dry cleaning pickup/drop off, doorstep trash collection and package delivery Ability to perform other duties as assigned by the District Manager.