Hospitality: Front Desk Representatives Certification Training

1560 Metropolitan Pkwy SW,Atlanta GA 30310

13 September, 2021

Description

The classroom training teaches general hospitality knowledge and soft skills needed in the hospitality industry. Front Desk Representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. They answer guest questions and make sure guests can get the services that they need while at the property. The American Hotel & Lodging Educational Institute (AHLEI) Front Desk Representative certification recognizes those hospitality professionals who are skilled at the many tasks they must perform. The 24-hour hospitality certification training is supported by the START (Skills, Tasks, and Results Training) for Front Desk Representative. The classroom program presents general hospitality knowledge and soft skills needed in the hospitality industry, along with concise instructions for training new or prospective employees on how to perform 16 key tasks correctly. These include: • Identifying equipment and systems used by front desk staff • Understanding the importance of key control • Identifying the steps and tasks involved in pre-arrival, check in, and departure • Demonstrating effective sales and upselling techniques used by the front desk Successful candidates who complete the START for Front Desk Representative classroom training and pass the 30 multiple-choice questions certification exam with a score of 70% or higher will receive a Certified Front Desk Representative certificate and lapel pin. Email: [email protected]