Real IT Support Is More Than Fixing Broken Stuff

Milwaukee WI

24 August, 2021

1:20 PM

Description

Our names are Jake Polzin, President and Toomas Mitt, Founder of TBG Technologies, an IT support company since 2004. The reason TBG Technologies exists is because we believe small companies are ignored. We are talking about the really small businesses. Those with ten or fewer employees usually get the short end of the stick when it comes to technology support. They have the same goals as big corporations. They have the same technology issues. But they have a tough time getting good, reliable help. When I'm out and about talking to people about what we do here at TBG Technologies, some people say, "We just purchased a new computer and it's working great, so we don't need any support right now." Not an unusual view of computer support and it's our own fault, those of us in this business. It is an easy feature to mention and one that everyone understands. Who doesn't want their broken computer fixed? But fixing a broken or misbehaving computer is pretty easy. Anyone who has some computer skills can do it. Well, almost anyone. Real IT support is far more than just repairing broken things. Real IT support will make you and your business more profitable. "Break-fix" firms just end up costing you money. IT Support starts with getting to know your business – what you do, how you do it, and what your goals are. It's critical to know this because it guides all systems design and implementation. If your business is selling widgets online and you have a staff of telephone order takers, you are not going to need to spend the extra money buying laptops. You might need a digital phone system and a backup system that gets you back in business fast in case your computers or server fail. You can't afford to be out of communication for even an hour. If your business is selling services to people in their homes, you are going to want to use laptops or even tablets for your sales staff. Do they use the internet when they are on the road? They'll need a good, inexpensive wireless data connection. And since they are on the road, you must consider special security in case their laptop is lost or stolen – you don't want someone else getting access to confidential data. Do you print a lot? Are you still using faxes to communicate? Do you have a stable staff, or do you have rapid turnover? Is your business seasonal and you need to ramp up during tax season? Are you a non-profit organization? You can take advantage of some terrific special offers by hardware and software manufacturers. Are you on a tight budget? You might be able to use less expensive, refurbished equipment. How long can you survive if your computers or server fail? A day, a week, an hour? Your backup system must be able to support this. A really great technology support firm will ask these questions and get to know your business well. Even to the point of understanding some of the quirks of individual employees. Is someone on your team terrified of computers? They may need special training. If your Technology Support solution just shows up when something goes wrong, you are not being well served. And you are losing business to the firm that has great IT support. Your technology should be making you money, not sucking your money away. Jake Polzin is the President and Toomas Mitt is the Founder of TBG Technologies, located at 11300 W. Greenfield Avenue, West Allis, Wis. 53214. Tom can be reached at [email protected] and Jake can be reached at [email protected]. www.tbgtechnologies.com We Make Technology Behave.