Customer Service Representative

Boca Raton FL

17 August, 2021

12:22 PM

Description

Job description Incentives include: Paid Training Hybrid schedule primarily based in office 90 day $300 retention bonus $25 WIFI Bonus Bonus Buy/Commission opportunities Paid Time Off Medical Insurance Dental Insurance Vision Insurance Short Term/Long Term Disability Life Insurance/Dependent Life Insurance 401k with an Employer match of up to 6% Career Advancement Opportunities Responsibilities: Places orders for customers and ensuring they have the best shopping experience possibleCommunicates new website features to customers (JR Plus, Cigar of the Month Club, Shop JR app. Loyalty program, Bonus Buys available, etc.)Upsell product to customers (Example – Bonus Buy, Subscription, and other products and services)Participate in weekly trainingParticipate in ongoing sales and customer service coaching’sProvide best-in-class customer serviceAnswer e-mails tickets that come in through Salesforce as assignedProvide online chat (LiveChat) customer service as neededFlag items suspected of Fraud and forward to Leads/SupervisorsHandle escalated calls when necessaryNotify team leads and/or helpdesk of any system related issues being communicated by customersOther duties and responsibilities as assigned Education: High school graduate or equivalentREQUIRED KNOWLEDGE: Basic understanding of Company products and servicesEXPERIENCE REQUIRED: At least 1 year of experience in customer service/call center environment SKILLS/ABILITIES: Excellent communicationAbility to work well under pressureAbility to use a personal computer and related software applications including MicrosoftSales force and AS400, data entryCustomer ServiceAttention to DetailProfessionalismMulti-tasking The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Required to regularly talk and hearRequired to frequently stand and walkUse hands to finger, handle or feel