Description
Job Position Description:
Supervisor responsibilities include organizing employee shifts, training, and motivating team members. This position plays a critical role in ensuring all staff stays on task and complete all assignments to ServiceMaster standards. To be successful in this role, you should have a good understanding of cleaning principles and team management abilities, if necessary, to cover the shifts.
Responsibilities
• Training cleaners on ServiceMaster’s standards, products, processes, and procedures
• Oversees staff performance and ensures all assignments are completed in accordance to set task schedule
• Train cleaners on task schedules specific to individual accounts
• Perform inspections and give constructive performance feedback to staff members
• Assign shifts and make the necessary adjustment in case of call-off or no shows
• Respond to customer complaints and requests in a timely and caring manner
• Ensure compliance with safety and OSHA regulations
• Use proper PPE where required
• Opens and locks facilities, enable and disable security system as required.
• Must be able to communicate in English and Spanish.
Qualification and physical demand
•
• Must be able to lift and/or carry up to 25lbs.
• Ability to differentiate between cleaning products and uses
• 1-2 years’ supervisory experience
• Will provide on-the-job training to those with a strong work ethic and willingness to learn.
• The ability to be flexible and work at a fast pace in a multi-tasked job is a must.
• Bilingual (Spanish and English)
• Contribute to a positive work climate with a pleasant attitude
• Contribute to the overall team effort including being in uniform, dependable and on time
• Treat all co-workers and customers with courtesy and respect
Discussion
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