Service Technician - Hot tubs and saunas

Westborough MA

Description

New England Spas is seeking to hire a service technician to repair and install hot tubs, swim spas and saunas. Join an established company; we've been serving the area for over 40 years! Great opportunity to get hands on mechanical, electrical, plumbing, and carpentry experience. This position involves driving a company vehicle; a valid driver’s license and clean driving record are required. RESPONSIBILITIES: Troubleshoot and isolate spa problems (including mechanical, electrical, and plumbing) Process all paperwork – bill invoice and e-mail to customer Process all warranty claims with manufacturer for credit Maintain an appropriate van inventory to reduce the necessity of return visits Maintain service vehicle – normal and preventative maintenance Optimize driving route to maximize completed calls Create return work orders for problems which require additional visits Send quotes for recommended repairs and maintenance Assist with spa deliveries as needed Become a water maintenance expert Perform maintenance and water care orientations for customers Attend and contribute to staff meetings Attend sales and product trainings, as needed Attend manufacturer’s service trainings and obtain training certificates Other duties as assigned SUCCESS CHARACTERISTICS: Self motivated, customer focused individual who has the tenacity to find and fix problems in a variety of locations and circumstances. A successful candidate will have strong organizational and time-management skills and an attention to detail. QUALIFICATIONS AND EXPERIENCE: Some mechanical, HVAC, electrical, plumbing, or carpentry experience preferred. Will provide on the job training. Valid driver’s license and clean driving record is required.