Seeking documentary filmmaker who hates bad Customer Service

New York City NY

Description

Hi everyone. I'm a fierce advocate for Customer Service and going after large companies who do it very poorly, and I would like to team up with someone to help put together a project in documentary form. The project would focus on three very large offenders in this area: Airbnb Uber, and Expedia Group (Expedia + their 12 other companies) There are obviously a lot of companies out there who are pretty bad at Support, but after doing a lot of research on the matter I've found that these three stand out the most. In the past year and a half alone their negligence has left tens of thousands of users in the dust in an effort to save their companies as much money as possible, and it's only getting worse based on the thousands of cases that I have reviewed. It's something that is readily apparent on Twitter where I try to help as many affected users as possible, but you can also find these stories all over Facebook, TrustPilot and on the Better Business Bureau website, among other places. It's something that their leadership teams are clearly aware of, but simply choosing to ignore. This has compelled me to write about it on my website (www.customerservicehell.io) and Twitter a lot via my @SadCustomers handle, and while that does help some people, I know that it can only do so much. On top of that, these companies are very good at controlling what gets published in the media, so it's very hard to spread this message to the masses and warn them about it unfortunately. All 3 of them rely heavily on marketing and advertising to gain new revenue in the hopes that these people are unaware of their Support practices, and sadly many of them are. Then the cycle just keeps repeating itself as thousands of new, miserable people learn the hard way after their vacations, rides or meals are ruined. The only way that these companies will actually start to care about this is if a large amount of people are aware of what they are doing, and that's why I want to put this in a documentary. I've had enough of seeing their Support ignoring people for days on end, denying refunds to pretty much anyone, letting cancelations happen at the very last second and leaving people stranded, and letting negligent guests and hosts exhibit bad behavior without consequences. And I've also had enough of seeing their users lose their sanity over it. For Airbnb and Expedia, these people are spending their hard-earned money on family vacations, graduations, anniversaries, etc. only to have them totally ruined. On top of that, neither of these companies offer much help if a dangerous situation arises, so it makes it even worse. With Uber, a lot of the same things apply with rideshares and meals. I don't know how much longer these companies can sustain this type of practice, but the sooner that we bring this to light, the better. Please take a look at my website and my Twitter to gain a deeper insight into what I'm trying to accomplish here and let me know if you're interested. This negligence is so rampant and at such large companies that if we do this well, it's really the type of thing that could make it to Netflix someday. Dream big right? Website: https://www.customerservicehell.io/ Twitter: https://twitter.com/SadCustomers Looking forward to your replies!