Front Desk

3645 N Panam Expy near AT&T Exit, San Antonio TX

Description

Responsibilities: Greet and assist guest as they enter into Lobby or at Night Window Always answer telephone courteously and answer questions accordingly or transfer as needed. Responsible and accountable for issued bank. Count bank at beginning and end of shift. Report all cash over/shorts to management. Consistently follow all cash handling procedures Complete basic mathematical calculations including addition, subtraction, multiplication and division. Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures. Audit guest accounts to ensure that room rate and coding is correct and consistent. Post room and tax to all active guest accounts. Communicate and work as a team with other departments as needed for room status updates and maintenance issues Handle guest mail, messages, faxes and Emails Ensure all credit cards, cash, and change fund are balanced throughout each shift. Communicate with incoming staff and management by recording information in system or log book. Inform management of any guest or system-related problems. Forward Lost & Found inquiries to Management/Housekeeping Maintain a clean and orderly work area in accordance with owners standards. Complete daily/weekly cleaning schedule. Attend work on time as scheduled and adhere to attendance policy. Report unsafe conditions and suspicious activity to Management/Owners. Practice safety standards at all times and keep the property safe for guests and fellow associates. Use wet floor signs as required. Use personal protective equipment. Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. Promote teamwork and associate engagement. Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants). Adhere to all work rules, procedures and policies established by the company. Follow proper key control procedures. Work nights, weekends, and holidays as necessary. Perform other duties as assigned. Other information: COMPETENCIES Job Knowledge Flexibility/Adaptability Quality of Work Perseverance Quantity of Work Organization Skills Guest Focus/Customer Service Effort Reliability/Dependability Judgment/Problem Solving Motivation/Initiative Cooperation/Teamwork EDUCATION/EXPERIENCE None required WORKING CONDITIONS Lift, carry or otherwise move up to 10 lbs. regularly. Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. Follow proper moving and lifting procedures identified in Departmental Orientation Handbook. Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.