Counter Customer Service Supervisor - Anaheim

1485 N Manassero St, Anaheim CA

Description

Imperial Sprinkler Supply is a team-centered landscape and irrigation supplier, providing our employees with the tools, training, and opportunities to build the best possible relationships with our customers and with one another. Our workplace culture values each team member’s unique experience, background, and perspective and provides a collaborative environment to grow and thrive. We are accepting resumes for a Counter Customer Service Supervisor to join our team located in Anaheim, CA We are looking for a self-motivated, enthusiastic, and dedicated Counter Customer Service Supervisor, who wants to help make a difference in our rapidly growing company. Click on the Apply Now link below. More specifically, you will be: • Energizing and motivating teams through positive support of assessable, favorable, and speedy customer service standards. • Providing feedback and follow up on the performance of tasks to customer service support associates. • Elevating all personnel performance related issues to the Department Director immediately. • Providing recognitions and motivation of the team of customer service representatives. • Educating team to drive sales through using suggestive selling skills and promotions. • Responding and taking actions to customer concerns and complaints. • Screening associate level applied candidates and conducting interviews for the applied post. • Completing new hires paperwork, and providing functional and orientation training for all potential customer service associates. • Executing all down time and emergency operating procedures and processes as appropriate. • Practicing and ensuring compliance with that of all the organization’s policies and procedures. • Communicating solutions, successes, and opportunities to the Department Director • Supervising and training associates customer service as well as loss prevention policies As a Counter Customer Service Representative, you will need: • Ability to encourage and motivate people with responsible attitude. • Good people skills to build solid relationships with professionals at all levels. • Ability to plan well and prioritize work. • Calmness under pressure and maintain records in timely and accurate mode. • Good decision-making, communication, and IT skills. Benefits: • Medical • Dental • Vision • 401K EEO/E-Verify Statements Imperial Sprinkler Supply prides itself on being an Equal Opportunity Employer. All qualified applicants are encouraged to apply. Imperial sprinkler Supply participates in the E-Verify program.