ITIL® - Release, Control And Validation 4 Days Training in Washington, DC

1050 Connecticut Avenue Northwest,Washington DC 20036

06 September, 2021

Description

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction. Course Description: Mastering ITIL Intermediate Courses requires IT professionals to obtain great insight into the ITIL body of knowledge and to learn how to apply ITIL in real life. ITpreneurs’ blended Release, Control, and Validation (RCV) training Course uses an optimal mix of training methods to achieve this result in a way that is most convenient, effective, and economical to learners. Learners obtain the “knowing” component of the Course by completing 10 hours of self-paced eLearning in their own time and at their own pace. After completing the eLearning component of the Course, the program taps into the natural strengths of the classroom. In 2.5 days, learners are provided with a safe environment where they can learn to “apply” their knowledge through a combination of case studies, assignments, and role plays. Thinking beyond the traditional classroom “box” and presenting students with an optimal mix of Learning methods. This ITIL Intermediate Course immerses learners in the practical aspects of the ITIL Service Lifecycle and Processes associated with the Release, Control, and Validation of services. The main focus of this Course is on the operational-level Process activities and supporting methods and approaches to executing these Processes in a practical, hands-on Learning environment. Course Outline: Course IntroductionIntroductionsCourse IntroductionCourse Learning ObjectivesUnique Nature of the CourseCourse Qualification SchemeService TransitionPurpose and Objectives of Service TransitionScope of Service TransitionBusiness Value of Service TransitionProcesses Within Service TransitionAspects of Developing Effective Service Transition StrategyInitiatives for Preparation of Service TransitionPlanning and Coordinating Service Transition ActivitiesProviding Transition Process SupportGeneric Roles Involved in Service TransitionChange ManagementPurpose and ObjectivesScope of the ProcessBusiness Value of the ProcessPolicies, Designs, and Planning ConsiderationsTypes of Change RequestsRole of Change Models, Change Proposals, and Standard ChangesRemediation PlanningMain Activities, Methods, Techniques, and Relationship with RCVTriggers, Inputs, Outputs, and Interfaces with Other ProcessesInformation ManagementProcess MeasurementChallenges and RisksOperational Activities of Change Management During the Service Operation Lifecycle StageManaging Organization and Stakeholder Change as an Essential Part of Continual ImprovementService Asset and Configuration ManagementPurpose and ObjectivesScope of the ProcessBusiness Value of the ProcessPolicies, Designs, and Planning ConsiderationsMain Activities, Methods, Techniques, and Relationship with RCVTriggers, Inputs, Outputs, and Interfaces with Other ProcessesInformation ManagementProcess MeasurementChallenges and RisksSACM Activities Performed on a Daily Basis by Service OperationSACM RolesRelease and Deployment ManagementPurpose and ObjectivesScope of the ProcessBusiness Value of the ProcessPolicies, Designs, and Planning ConsiderationsPhases of Release and Deployment ManagementTriggers, Inputs, Outputs, and Interfaces with Other ProcessesInformation ManagementProcess MeasurementChallenges and RisksRelease and Deployment Management Activities and Service OperationRelease and Deployment Management RolesService Validation and TestingPurpose and ObjectivesScope of the ProcessBusiness Value of the ProcessPolicies, Designs, and Planning ConsiderationsMain Activities, Methods, Techniques, and Relationship with RCVTriggers, Inputs, Outputs, and Interfaces with Other ProcessesInformation ManagementProcess MeasurementChallenges and RisksService Validation and Testing Management RolesRequest FulfillmentPurpose and ObjectivesScope of the ProcessBusiness Value of the ProcessPolicies, Designs, and Planning ConsiderationsMain Activities, Methods, Techniques, and Relationship with RCVTriggers, Inputs, Outputs, and Interfaces with Other ProcessesInformation ManagementProcess MeasurementChallenges and RisksRequest Fulfillment RolesChange EvaluationPurpose and ObjectivesScope of the ProcessBusiness Value of the ProcessPolicies, Designs, and Planning ConsiderationsTriggers, Inputs, Outputs, and Interfaces with Other ProcessesInformation ManagementProcess MeasurementChallenges and RisksChange Evaluation RolesKnowledge ManagementPurpose and ObjectivesScope of the ProcessBusiness Value of the ProcessPolicies, Designs, and Planning ConsiderationsTriggers, Inputs, Outputs, and Interfaces with Other ProcessesInformation ManagementProcess MeasurementChallenges and RisksKnowledge Management Activities and CSIKnowledge Management RolesTechnology and Implementation ManagementGeneric Requirements of TechnologyEvaluation Criteria for Service Management ToolsRCV Practices for Process ImplementationChallenges, CSFs, and RisksPlanning and Implementing Service Management TechnologiesTechnology ConsiderationsExam Preparation GuideTarget Audience: The Release, Control, and Validation Capability Course will be of interest to: Individuals who have their ITIL Foundation certificate and want to pursue the Intermediate and Advanced level ITIL certifications.Individuals and/or operational staff who require a comprehensive, practical understanding of the Release, Control, and Validation Processes and how these may be used to enhance the quality of IT service support within an organization. For example, operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation, and Knowledge Management.IT professionals involved in IT Service Management implementation and improvement programs.Typical roles, including (but not restricted to) IT professionals, IT/business managers, and IT/business Process owners, and IT practitioners.Learning Objectives: Understanding Service Management as a Practice and the Principles, purposes, and Objectives of Service Transition.Knowing the important role of Release, Control, and Validation in service provision and understanding how the in-scope Processes interact with other Service Lifecycle Processes.Comprehending the activities, methods, and functions used in each of the Release, Control, and Validation Processes.Knowing how to apply Release, Control, and Validation Processes, activities, and functions to achieve operational excellence.Measuring Release, Control, and Validation performance.Understanding the importance of IT security and how it supports Release, Control, and Validation.Understanding technology and implementation Requirements in support of Release, Control, and ValidationComprehending the challenges, Critical Success Factors, and Risks related to Release, Control, and Validation.Course Agenda: eLearning 6 hours of self-paced, instructor-supported eLearning Day 1 Service ManagementChange ManagementLunchChange ManagementHomeworkDay 2 Service Asset and Configuration ManagementLunchRelease & Deployment ManagementService Validation and TestingHomeworkDay 3 Request FulfillmentService EvaluationKnowledge ManagementLunchKnowledge ManagementTechnology and Implementation ConsiderationsHomeworkDay 4 4 hours of self-paced, instructor-supported eLearning Click here to subscribe to our text messages. Who we are Mangates is one of the Leading Competency developers, Mangates has developed a proven foundation for building specialized training programs. No matter which Mangates training division you are working with, you can expect the same high-quality training experience and expertise that makes Mangates stand out above the competition. All of our instructors are recognized experts in their fields with hands-on experience on the topics they teach. We combine proven adult educational training methods with leading-edge industry expertise to provide you an exceptional training experience. Every instructor must meet rigorous standards with the proven background in their given field of expertise. It is the difference that our customers covet and participant appreciates at the completion of the course. What we do We deliver training solutions to Corporate, Government Agencies, Public sectors, Multinational organizations and Private Individuals. Our Primary focus is to train in a wide range of areas from IT Technical, Personal Development, Human Resources and Management Courses to Project, Program and IT Service Management. We have most experienced trainers in the Industry. Our Trainers are highly skilled in their subject areas and are uniquely positioned to provide participants with deep industry experience. They are motivated to transfer knowledge through practical support post and pre-training to provide participants with additional support outside the classroom.     https://www.youtube.com/watch?v=ca-9iJ4zw0Q