Summit Area YMCA Now Hiring - Member Services

Summit NJ

09 August, 2021

12:53 PM

Description

Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you’ll discover more than a job—you’ll enjoy the opportunity to make a lasting difference in the lives of those around you. Job Description: The Summit Area YMCA (SAY) is seeking a Member Services superhero to take our customer service efforts to the next level. The Member Services Representative is expected to deliver exceptional customer service to inquiring members, guests, and program participants, helps create a friendly and welcoming environment by greeting all who enter the Y, responds to general questions and assists with requests for assistance with membership changes or transactions, and contributes to membership sales by giving tours, promoting memberships, providing information about programs, events and more. This position is full-time (40 hours a week), on-site in Summit, NJ. Hours are flexible with varied shifts available.You Might Be the Right Candidate if you: Are a people person and can connect with those of diverse backgroundsHave the gift of gab, previous customer service, hospitality, or sales experienceAre tech savvy, a fast learner and can think quicklyHave a big, friendly smile Requirements Essential Functions: Monitors, screens, checks-in and documents entrance of all members and visitorsProvides excellent customer service to members, program participants, and guests in person and on the phone, which contributes to membership sales, satisfaction, and retentionResponsible for opening and/or closing the facility safelyConducts facility tours, processes membership accounts, answer questions related to membership, programs, events, etc.Builds relationships with members; promotes the member’s connection with the YMCA via programs, events, and other membersHandles and resolves membership concerns and informs supervisor of unusual situations or unresolved issuesConducts daily front desk operations as directed while following all YMCA policies Executes registration process and transactions for YMCA programs accuratelySupports all building staff in emergencyMaintains cleanliness and organization of the membership desk and lobby areas Qualifications: Effective communication, interpersonal and public relations skills Strong computer skills Ability to handle financial transactionsPrevious customer service, hospitality, sales, or related experienceAre 18 years or older Salary & Benefits:Salary range for this role is $15-17/hr. The Summit Area YMCA offers generous employee benefits that vary for full-time and part-time positions. Full-time benefits include subsidized medical, dental, vision, life and long-term disability insurance, paid time off for vacation, wellness or holidays, a free YMCA membership, discounts on Y programs and services including child care, continued professional training and development courses, and an 8% salary contribution to your retirement plan upon eligibility. In addition, all new non-seasonal employees are eligible to receive a $100 sign-on bonus after 90 days of successful employment. APPLY NOW SUMMIT AREA YMCA BERKELEY HEIGHTS YMCA | SUMMIT YMCA | THE LEARNING CIRCLE YMCA In 1886, the Summit Area YMCA was founded as the Young Men's Christian Association, but today, they are The Y. An association that values, and is made stronger by, its diverse people. The Y stands for youth development, healthy living and social responsibility — For a better us. They are committed to creating equal opportunity for all regardless of gender, age, disability, income, ethnicity, sexual orientation or religious affiliation. And they strive to create a welcoming and inclusive culture in which their four core values — responsibility, honesty, caring and respect — are integral to everyday operations. Each year, as one of the area’s leading 501(c)3 charitable organizations, the Summit Area YMCA serves more than 15,000 individuals with its free and fee-based programs and services in an area spanning the New Jersey communities of Berkeley Heights, Gillette, Millburn, New Providence, Short Hills, Springfield, Stirling and Summit. The Ys history is rooted in working side-by-side with its neighbors to ensure that everyone has the opportunity to learn, grow and thrive. Through the generosity of its members, donors, and partners, the Y is able to offer financial assistance for its programs and services to those in need. To learn more, visit: www.thesay.org.