Greater Omaha Chamber: Blood Drive Help Needed In Douglas County

Omaha NE

09 August, 2021

8:05 AM

Description

Press release from the Greater Omaha Chamber: August 5, 2021 The need for blood is constant and is irreplaceable, our community understands this need and is responding greatly to donate blood which is why now more than ever our Collections staff needs your help. Blood Donor Ambassadors provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Express gratitude and ensure each blood donor is sincerely thanked for their donation. ResponsibilitiesGreet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation processManage donor flow at temp taking station to ensure only donors passing temp screen are permitted access.Explain purpose of temperature screen to donors and ensure they understand reason for deferral if applicable.Direct donor to next step of donation or options for future donations if deferred.Model excellent customer service behaviors.Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.Learn and share the Red Cross story, including the mission, vision, and valuesProvide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requestedWork with collections team supervisor or charge staff to match donor's blood type with the best product for maximum impactResponsible to inform donors of current and upcoming donation promotionsMay make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed This press release was produced by the Greater Omaha Chamber. The views expressed here are the author's own.