Now Hiring Virtual Seasonal Customer Service Reps - $15/hr!

Dayton OH

Description

Job Description: The VirtualSeasonal Customer Service Representative will delight our customers by assisting them with ordering, sizing, checking availability and navigating our website. They could be responsible for taking incoming calls, emails or chats from customers regarding lost packages, exchanges/returns, shipping information, billing anda number ofother questions. Every contact requires the representative to utilize selling skills to make effective recommendations to our customers and to act in a timely, tactful and professional mannerat all timeswhile assisting and resolving customer questions or concerns. Pay: The base rate of pay is $15.00 per hour. 10% per hour shift differential for anyeveninghours worked during the weekas well as all day Saturday and Sunday Responsibilities: Live the brand values in all that you do and day-to-day interactions:The Customer Rules, Passion Leads to Success, Inclusion Makes Us Stronger, and It Matters How We Play the Game. Utilize selling skills to make effective recommendations to our customers Resolve customer issues while utilizing negotiation skills Efficiently handle inbound contacts from customers, resolving any issues, questions or concerns Enter information into the company database Interpret company policy and procedures in servicing customers Schedules: Our business is open 24-hours a day/ 7 days a week and we anticipate having a variety of start times to choose from. During high volume peakweeksemployees are required to work overtime This is a remote position Qualifications: Candidates must reside within Ohio, Kentucky and Indiana Must have customer service experience that involved making selling recommendations, resolving issues, utilizing negotiation skills, answering questions, providing information about policies & procedures Must have professional phone presentation and communication skills Must pass background check Basic typing/computer experience with excellent navigational skills Ability to perform basic mathematical computations Ability to handle highcontactvolume while maintaining superior customer relations and service Previous call center experience is a plus Regular and reliable attendance is essential Technical Requirements: Personal Computerwith Speakers/Headphones Internet Access Dedicated workspacefree from distractions Additional guidelines and requirements regarding workspaceprovided during selection process. Click to apply!