Shock Technician/Customer Service Position

Loomis CA

Description

Rock and Road is a metal fabrication shop located in Loomis, CA. We specialize in custom off-road, rock crawler, and Ultra4 builds from bumpers, brackets, cages, chassis, to anything in between. We also service and tune off-road shocks including ADS, King, Fox shocks. Our team takes pride in detailed, thorough, and quality craftsmanship and we stand behind our work. If you are a passionate, detail-oriented individual excited about the off-road industry and are interested in joining our team, we’d love to hear from you! JOB TITLE: Customer Service AND Shock Technician The job is about 50% customer service, 50% shock technician HOURS: Part-time to full-time depending on experience LOCATION: Loomis, CA EXPERIENCE: Must have some off-road/automotive knowledge but will train the right person. This is NOT a fabrication or welding position. RESPONSIBILITIES: This is a unique position where part of your time will be answering phone calls and assisting customers and part of your time will be servicing shocks. Shock Technician Responsibilities: • Disassemble, inspect, replace seals, rebuild shocks • Keep workspace clean and organized • Will train but must be mechanically inclined Customer Service Responsibilities: • Answer phones and emails • Greet and assist customers • Work with vendors to order parts and troubleshoot • Pick up parts and materials • Organize and schedule appointments • Basic invoicing using Quickbooks accounting software • Help out around the shop wherever necessary in entry level tasks • Keep shop clean and organized REQUIREMENTS: • Can lift 50lbs without assistance • Must be okay with working in loud, shop environment • Drug test and background check required • Clean DMV • Drug Free • Can-do attitude and up for anything! EXPERIENCE & SKILLS: • 1+ year of customer service or sales experience • Off-road and automotive knowledge a must • Mechanically inclined • Excellent written and verbal communication with vendors & clients • Ability to problem solve, multi-task, and meet deadlines • Respectful and courteous • Organized, neat, detail-oriented • Trustworthy, reliable, dependable • Positive outlook and proactive personality • Knowledge of Microsoft Office Suite • Stable work history • Desire to have fun! • Quickbooks knowledge a plus • Social Media managing experience a plus COMPENSATION: • Competitive pay depending on experience and qualifications Please send a resume and cover letter including why you would be a great fit for the position to: [email protected]