Customer Service Agent - Clackamas

Happy Valley OR

Description

OBRC is the industry steward of Oregon’s nationally recognized beverage container deposit program. We help keep Oregon beautiful by providing outstanding services to our partner distributors and retailers, and to the public for the recovery, reuse, and recycling of beverage containers. This position will be scheduled Monday through Friday, from 9:30 AM to 6:00 PM onsite at our Clackamas Offices (NOT REMOTE) Summary The Customer Service Agent shall utilize prior experience or formal training in managing large amounts of inbound calls and/or emails in a timely manner. This position will communicate verbally and in writing with OBRC and BottleDrop customers, with a focus on excellent interpersonal skills. The agent will identify customers’ needs, clarify information, research any issues and provide solutions. Primary Duties & Responsibilities Manage large amounts of inbound and (occasional) outbound calls in a timely manner Assist with customer service email and web form inquiries Follow communication “scripts” when handling different BottleDrop topics Research required information using available resources Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input Follow up with customers in a timely manner as needed for problem resolution Maintain confidence and protects operations by keeping information confidential Prepares call and communication logs per standard operating procedure May assist with overflow work Other duties as assigned Education/Experience High School Diploma preferred Previous customer service experience preferred Requirements – Skills, Job Knowledge & Abilities Strong verbal and written communication skills; ability to communicate effectively at all levels with both internal and external partners Knowledge of generally accepted office practices and procedures Experience in organizing and maintaining accounts and files Ability to understand and follow general instructions and directions for completing assigned projects Experience with Microsoft Office Suite including Word, Excel, and Outlook Upbeat, positive attitude and professional demeanor Must be reliable and able to work independently COMPENSATION & BENEFITS Pay: $16.50 per hour Full Time Medical, Dental, Vision, and Life Insurance Plans 401k with company match Paid Time Off Paid Holidays (when applicable) Ready to apply today? Click on the link below: