Customer Experience + Support

Charlotte NC

Description

Want to join a fast growing start-up on the Customer Support Team? To apply for this role, please go here: --- Hi there, thanks for checking out our Customer Support Pal role! This role is based in our Charlotte, North Carolina office. We’re looking for a detail-oriented, relationship-centric problem solver. You'll be working directly with MealPal customers to make sure they have a seamless experience. As a Customer Support Pal, you will be responsible for responding to customer emails and handling various operational tasks. Responsibilities: ▪️ Communicate with our customers in a timely manner with high quality messages. This role will handle a high volume of email support on a daily basis. ▪️ Troubleshoot and find smart solutions to any issues ▪️ Identify new ways to enhance the customer experience, as well as to streamline operational tasks. Requirements: ▪️ Bachelor’s degree with 0-3 years of operations, marketing, or customer service experience ▪️Ability to work quickly while maintaining strong attention to detail ▪️Experience working with Excel and Google Sheets ▪️Exceptional written skills and high EQ Compensation: ▪️ Competitive base salary and equity ▪️ Medical, vision, and dental benefits ▪️ Generous paid vacation policy ▪️ 401(k) with company match To apply, please go here: