Textile Restoration

Charleston SC

Description

Textile Extraction Xperts (TEX) is a disaster restoration company specializing in the restoration of clothing, fabric, and textiles that have been damaged by fire, smoke, water, and mold. We are a part of a family of brands that includes Electronic Restoration Services (ERS), Art Recovery Technologies (ART), and Document Restoration Services (DFD). We are a national leader in restoring electronics, art, documents, and textiles quickly and effectively. We are currently seeking a skilled, reliable, and detail-oriented Textiles Technician to join our company. Responsibilities: • Respond to claims assigned by insurance companies • Walk-through claims with insurance adjuster and the insured, explaining our process • Photograph affected area as well as damaged textiles/soft goods • Complete electronic paperwork for claims using an iPad • Pick-up/delivery of customer's textiles/soft goods items • Communicate with the customer to make sure all needs are met • Clean and maintain company vehicles, equipment, and warehouse as needed • Have the ability to travel with overnight stay, if needed • Have the ability to work overtime, if needed • Ensure that all jobs are completed beyond our customer’s expectations • Knowledge of fabrics, wet cleaning, tools, equipment and safety practices preferred • Know and recognize different fabrics and how stain removal agents affect them • Know how to operate stain removal equipment • Responsible for determining the cleanability of items • Must practice safe handling and correct storage procedures for chemicals • Know how equipment is operated and follow manufacturer instructions for maintenance • Must understand and use the appropriate drying method for safe handling of an item Qualifications: • 2 years of wet cleaning/dry cleaning experience preferred • Valid driver’s license and good driving record preferred • Have the ability to lift and carry 55 pounds • Be able to stand for long periods of time • Be able to bend over, crawl or kneel • Possess the ability to learn, comprehend and follow instructions • Must be able to speak English • Successfully complete a pre-employment drug screen and criminal background check. Additional job responsibilities include: • Assist temporarily, on an as needed basis (i.e., due to a sudden increase in work) in one of the other family of brands - Electronic Restoration Services (ERS), Art Recovery Technologies (ART), and/or Document Restoration Services (DFD). • Consistently report to work during scheduled times. • Attend and participate in all staff meetings as requested. • Be available for non-scheduled work requirements as needed. • Cooperate with direct supervision and perform duties assigned by supervisors. • Cooperate with other technicians and perform duties assigned. • Inspect own work and ensure that it is complete, thorough, and meets TEX quality standards and meets or exceeds customer expectations. • Report all injuries immediately. Injured workers requiring more than first aid treatment must immediately be seen by a physician or clinic specified by TEX. • Abide by all rules, regulations, and policies contained in the employee handbook, safety manual and employment agreement, including active participation in identifying, reporting, and correcting situations affecting safety, quality, and customer satisfaction. • Properly operate the TEX vehicle in accordance with the manufacturer’s recommendations and TEX procedures. • Use and maintain all provided materials, supplies, and equipment in accordance with the manufacturer’s recommended procedures. • Document all job activity using the applicable systems in place. • Participate in ongoing training programs sponsored by the company and/or affiliated organizations.