New App Simplifies Service Requests For Sarasota Residents

Sarasota FL

19 July, 2021

11:40 AM

Description

SARASOTA, FL — To streamline non-emergency service requests from residents, the city of Sarasota has designed and launched a new mobile app, Click-2-Fix. The app is free and available for download for Android and Apple mobile services, the city said in a news release. Users can search for "CoS Click-2-Fix" in app stores. A web-based version of the app is also available at www.Sarasotafl.gov/CoS-Click-2-Fix. Residents can use the app on their phone or other devices to share information about the issue and upload a picture to go with it. Once submitted, it automatically generates a work order for the city, Vice Mayor Erik Arroyo said. "It's quick, efficient and makes sense in this cyber age," he said. "I anticipate Click-2-Fix will be well received by residents and visitors, and I appreciate our city's amazing initiative and innovative approach to this invention, which will save us taxpayer dollars." Ten categories are available to submit a request service: code compliance, noise complaint, public landscaping/trees, park issues, parking, safety hazards, sewer issues, streets/signs/streetlights, trash/recycling and water issues. The specific location for each request is pinpointed using standard GIS mapping, the city said. "Click-2-Fix simplifies how people interact with the city of Sarasota when they want to submit a request for service, especially if they're out and about," City Manager Marlon Brown said. "An issue can pop up that city staff may not be aware of yet. For example, you may notice a streetlight is out. Through the app, you can report the problem, the location and even submit a photo. It's user-friendly and we're excited to offer it to the community." Once submitted, Click-2-Fix provides the user with tracking updates when an email address is provided. The app will help cut down on the amount of prep work required by city departments to address issues, Herminio Rodriguez, information technology director, said. "The result will be easier reporting and faster responses and more fluid tracking for staff." A brief video on how to use Click-2-Fix can be viewed here.