Home-Delivery Distribution Associate

Pennsylvania Ave, San Francisco CA

Description

Are you organized, friendly, and hard-working? Do you want to help get food out to people who need it? If so, consider being a Home-Delivery Distribution Associate for the San Francisco Marin Food Bank. The SF Marin Food Bank is comprised of a dedicated team of approximately 150 staff working collaboratively to provide over 50 million pounds of food to over 210,000 people in the Bay Area – a region where 1 in 5 people are at risk of hunger. We are currently looking for a Home-Delivery Distribution Associate to help welcome and check in delivery drivers. See job description below and apply today if you would like to join us in our mission to end hunger. POSITION PURPOSE In response to the Covid crisis, the SF-Marin Food Bank scaled its home-delivery service from approximately 250 deliveries per week to a peak of 12,000 per week since the crisis began. Under the coordination of the Home-Delivery Distribution Coordinator, this role is responsible for welcoming, checking in, and assisting delivery drivers with their grocery bag pickups. ESSENTIAL FUNCTIONS AND BASIC DUTIES Delivery Distribution • Welcome home-delivery drivers to the Food Bank. • Direct drivers to pickup and waiting lanes. • Collect driver information and confirm against existing lists. • Remind and appreciate drivers for the crucial role they play in providing needed food to participants who are homebound and/or sheltering in place. • Complete a quick health check with drivers. • Educate drivers on delivery protocols. • Troubleshoot driver challenges with routing software. • Assist drivers with loading groceries. • Confer regularly with and seek guidance from Home-Delivery Distribution Coordinator and Home-Delivery Operations Supervisor. • Adhere to Food Bank and Home-Delivery policies and procedures. • Take note of driver feedback about delivery program and share with team. • Evaluate practices and processes to identify areas for improvement, propose solutions, and share with teammates, Coordinator and/or Supervisor for possible implementation. • Assist with daily setup and takedown. • Other duties as required. PERFORMANCE MEASUREMENTS • Speed and timeliness of assisting drivers. • Friendly, helpful, and collaborative demeanor when interacting with volunteers, drivers, staff, and others. • Compliance with policies and procedures of the Food Bank and Home-Delivery. • Degree of innovative thinking and collaborative approach to problem solving. QUALIFICATIONS Education/Experience: • One year of successful customer service experience (working and/or volunteer). • Experience using tablets or other similar technology. • Volunteer experience a plus Skills/Abilities: • Excellent communication and customer service skills. • Calm demeanor in a sometimes-stressful environment. • Ability to work and interact well with individuals (staff, volunteers and participants) from a variety of socioeconomic backgrounds in a culturally diverse environment. • Familiarity and comfort with tablet technology. • A people-centered mindset. • Ability to work efficiently, independently and as part of a team; to communicate regularly; and meet deadlines. ________________________________________ PHYSICAL DEMANDS AND WORK ENVIRONMENT: (The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Environment: Outside work with occasional deliveries and travel to Marin. Finger Dexterity: Requires typing on a tablet Talking: Ability to speak on phone and face to face Hearing: Able to hear average or normal conversations and receive ordinary information Repetitive Motions: Occasional and regular movements using wrists, hands, and fingers Standing & Walking: Ability to stand for possibly long periods, walk the same area repeatedly Average Visual Abilities: Average, ordinary, visual acuity necessary to view tablet screens and documents and to see distances clearly (with correction if necessary) Physical Strength: Ability to lift two 25-lb bags simultaneously, push a 30-lb bin. SALARY: starting at $21.15/hour COMMUNICATION AND COGNITIVE REQUIREMENTS Reasoning Ability: Ability to weigh competing solutions and judge the most appropriate for given circumstances. Mathematics Ability: Ability to perform simple math skills. Language Ability: Fluency in English. Good writing skills. Cantonese/Spanish a plus Salary & Benefits: Competitive pay based on qualifications and experience The San Francisco-Marin Food Bank is an Equal Opportunity Employer. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Position covered by OPEIU Local 29 Bargaining Unit Local candidates only APPLY HERE: