Front Desk-Guest Experience Maker

1601 State Street near Arrellaga, Santa Barbara CA

Description

Historical Hotel in the heart of downtown is looking for a GEM to provide memorable guest experiences to our guest! Prior experience is preferred but willing to train the right candidate. ESSENTIAL JOB FUNCTIONS: •Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. Process all financial transactions with strict adherence to defined procedures. •Provide a warm and friendly experience to potential guests inquiring about hotel reservations by focusing on the guest's need, asking for the sale, entering and confirming the reservation details, providing the cancellation policy. •Complete shift checklist(s) to ensure the hotel information is updated and team members are prepared for the daily activities. Maintain room status inventory. •Provide guests with clear directions and recommendations for local points of interest including restaurants, shopping, local attractions, etc. Ensure guests are aware of available hotel services. •Sense and respond to all guest concerns or requests in a manner which leaves the guest feeling assured and optimistic about staying with us again. Escalate issues in a timely and appropriate manner to a supervisor or manager when necessary. Notify the hotel manager of all guest concerns to ensure proper follow-up. Process 100% Satisfaction Guarantee requests according to policy. •Ensure lost-and-found items are treated with care, reported and stored according to company policies. •Where applicable, assist guests with Bright Side Market purchases and accurately post charges to the guest folio. •When assigned, conduct Night Audit procedures in a timely, accurate, complete and efficient manner while ensuring 24/7 front desk presence and Here For You service to our guests. •Remain flexible and willing to work in other areas of the hotel as needed to ensure the hotel delivers a consistent Here For You experience for every guest. Qualifications Minimum Experience, Education, Skills and Physical Requirements: • Must have a high school diploma or equivalent • Must be flexible in hours and days worked-WILLING TO WORK WEEKENDS AND HOLIDAYS • Must be able to stand for long periods of time • Must be able to lift 25 - 50 lbs. and carry up to 10 lbs. • Must have sound judgment and discretional skills and be able to work with little or no supervision • Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel Please e-mail us a resume and a cover letter explaining why you would be a great addition to our team.