Operations Manager

Bozeman MT

Description

WE'RE HIRING: OPERATIONS MANAGER See below for position details. To apply, email cover letter and resume to [email protected]. We are a growing locally owned and operated business that services private and vacation homes as well as commercial accounts. Our clients are an extraordinary range of people who have two things in common. They recognize that they can get more time in their lives by using our unique personal service and they have the desire to lessen their carbon footprint. Our service is designed to help our clients reduce their environmental impact and save time and energy in their home and work life. Employees are the most important asset of our organization. We are seeking an Operations Manager who will be the cornerstone of our business. We require a self starter who can think outside the box in terms to help create a best in class customer service focused staff. The Operations Manager will be directly responsible for all correspondence with clients and cleaning staff. Manage and execute the day-to-day of the business function related to service issues, labor efficiency, scheduling process, and service delivery. He/she will ensure that client needs are met in a way that demonstrates top-notch customer service, improves customer satisfaction and increases profitability for the company. The success of all new client acquisition or sales prospects depends on the careful execution and follow-up skills of the position. They will excel at closing sales generated by marketing, developing long-term customer relationships, and optimizing the team of cleaning professionals to expand the customer base and increase productivity. Qualifications: Job requirements/Education & Experience: At least 2 years experience in a customer service or a related field; preferred experience in a cleaning or janitorial role Supervisory experience required. Must be proficient in Windows, Company approved spreadsheets and word processing. Must be a quick learner on new software and scheduling systems. Hourly rate starts competitively at $22 with a significant increase and salary option after the first 90 days. Hours required per week range from 15-32 Monday through Thursday between 8am-4pm. Some Friday work may be required. Starting hours will be less, but will increase as new clients are added; once the schedule is full, set hours will average 32 per week. No late nights or weekends! Other perks to working for Aloha Hale Cleaning include using non-toxic products, monthly employee dinners, monthly massages and volunteer opportunities. All Employees must be attentive, friendly, helpful, and courteous to all clients, managers, and fellow employees. Job Description: Book clients appointments and make changes according to their needs. Respond to all client requests, problems, complaints and/or accidents presented, through comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure client satisfaction. Motivate, coach, counsel and discipline all cleaning personnel according to company standards. Ensure compliance to training standards using the steps to effective training according to company standards. Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, deep cleaning, etc.) and maintain a detailed checklist for each client's needs. Maintain and control all housekeeping equipment. Assist in conducting monthly supplies and cleaning supplies inventories. Ensure consistency within your department Carry a cell at all times. Develop employee morale and ensure training of cleaning personnel. Coordinate inspections daily/weekly of client facilities and homes, and ensure that some spaces are inspected with supervisors on a daily basis. Assist in maintaining required parts of all supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. Ensure clients privacy and security through correctly following company procedures. Manage all work orders and assignments of cleaners. Follow up on work orders to ensure timely completion. Assist in reviewing cleaning staff's worked hours for payroll compilation and submit to HR on a timely basis. Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Ensure implementation of all company policies and house rules. Manage and organize large projects (including large team cleaning services). Monitor and act on special requests as needed; VIPs, special needs clients, etc. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to corporate standards Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all clients, managers and other employees. Maintain and monitor "Broken Items" procedures and policies according to company standards. Maintain key control system for house keys. Monitor all V.I.P.'s, special clients and requests. 
 Manage and Review Housekeeping schedule of services on a daily basis. Use the telephone and computer system for reporting and verifying service status. Properly store, secure and issue supplies as needed to housekeepers to meet business demands. Ensure completion of regular maintenance and cleaning projects. Ensure overall client satisfaction. General Requirements: Must have own transportation with insurance Must pass a background check Must be reliable and punctual Must be detail orientated Must be physically fit--able to move up and down stairs, stand for long periods of time, bend over and carry a cleaning kit Must be able to effectively communicate both verbally and written, with all level of employees and clients in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and clients. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with clients and employees in an attentive, friendly, courteous and service-oriented manner. Attend all company required meetings and trainings. Maintain regular attendance in compliance with company standards, as required by scheduling, which may vary according to the needs of the business. Maintain high standards of personal appearance and grooming, including wearing uniform at specific times. Comply with regulations to encourage safe and efficient company operations. Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management. Maintain a warm and friendly demeanor at all times.