Field Technician

95 East San Martin Avenue near Lincoln Ave., San Martin CA

Description

Job description Field Technician South Valley Internet Incorporated San Martin, CA Mission and Vision: Our mission is simple, “SVI will provide the best Internet and phone service possible.” Our vision is to use innovative technology to continually improve our products and services. This includes our commitment to always deliver top-quality customer service and excellent value. The team at South Valley Internet is dedicated to becoming the communications company of choice for South Santa Clara County. Being part of the SVI team is more than just a job. Our culture is one of community and collaboration. SVI is looking for a full-time, entry-level position. The ideal customer will have a strong work ethic, dependable, dedicated, team-oriented, willing to and enjoy learning. No experience necessary, we will teach and train the right candidate. We are a growing company, we work long hours but are well rewarded. Primary Responsibilities: • Provide excellent face-to-face customer service. • Understand, manage, and meet customer expectations regarding the aesthetics and functionality of each installation. • Review installation orders, gather equipment, supplies and make it to all scheduled appointments in a timely manner. • Plan installations by evaluating location, locating access points, and laying out the most efficient and effective equipment and wiring plan. • Install equipment on rooftops of homes and businesses. • Install new Phone and DSL circuits • Install RJ11 and RJ 45 Jacks • Configure and troubleshoot Wireless Internet, Fiber, DSL, and Voice services. • Verify correct functionality and optimal performance by running a speed test, testing equipment, and connections and identifying and correcting any issues. • Clean up and leave the home or business as neat as you found it • Maintain accurate records by updating SVI’s internal database and CRM system. • Maintain a safe work environment by following safe practices and adhering to company safety policies. • Ensure adequate supply levels by inventorying stock daily. • Update management when inventory levels meet the minimum threshold. Minimum Qualifications: • Hands-on knowledge utilizing tools such as a drill, hammer, Silicone, and Screwdrivers. • Must not be afraid of height. Able to work comfortably on roofs and climb ladders. • Must be proficient with the use of a computer • Must have a working knowledge of a router and how to use one. • Able to run cable • Must be a hands-on problem solver. • Take direction well. • Be Dependable and on time. A "get-it-done" person, constantly delivering. • Flexible and excited to work in a fast-paced, rapidly evolving environment. • Able to stand for extended periods of time and lift up to 50 pounds. • Must be able to utilize GPS mapping. • Clean criminal history • Valid California Driver’s License and a clean driving record • Professional and Honest Employee Benefits: • Ground floor opportunity with a growing team. • Opportunity to help shape the strategic direction of the company. • Fun office environment and sharp colleagues. • Great benefits, include Healthcare and 401K • Family Owned for over 25 years. We’re stable and reliable. • Competitive. Pay based on your skills, training, and experience level • Advancement. We are growth-oriented and believe in promoting within • Training. You’ll be provided all training to be successful • Paid time off. Job Type: Full-time COVID-19 considerations: Everyone in the office is vaccinated.