Housekeeping Lead

Battery Way near Cherry Street, Port Townsend WA

Description

Job Description: Housekeeper Lead Department: Operations Reports to: Housekeeping Manager FLSA Status: Non-Exempt Wage, Benefits: Leads start at $18.00 per hour PLUS TIPS, hiring both Full-Time and Part-Time positions (please indicate your preference when applying). FULL BENEFITS for full-time employees includes medical, dental, and PTO; partial benefits available to part-time employees. Plus a PEAK SEASON BONUS! Position Summary: The Housekeeper Lead contributes to guest comfort and ensures the daily cleaning and tidying of the facilities and public spaces. The housekeeper ensures all assigned areas are clean, neat and tidy. Housekeepers play an important role for our home-away-from-home experience for each of our guests every day and must provide professional, friendly and courteous guest interactions and guest services. The role maintains a thorough knowledge of The Fort and all of its grounds, products and services as well as awareness of other roles and responsibilities throughout the organization. Principal Duties and Responsibilities • Respond to guest queries and requests with a friendly and helpful demeanor • Clean rooms, including dusting, vacuuming, changing bed linens, cleaning bathrooms, kitchen areas, shampoo carpets and upholstery (occasionally), empty and clean trash containers, move furniture and cushions before vacuuming, sort, wash, load and unload laundry, restock room supplies such as drinking glasses, soap, towels etc. • Store all dirty laundry in line with company policy • Ensure confidentiality and security of guest rooms • Check all appliances in rooms and report items that need maintenance of repair • Realign furniture and amenities according to prescribed layout • Respond to calls for housekeeping problems such as spills, broken glasses, new towels etc. • Make recommendations to improve service and ensure more efficient operation • Follow all company safety and security procedures • Attend staff meetings as needed • Assist Housekeeping Manager & Supervisor with scheduling and task-setting • Lead by example on your team; work with Housekeeping Manager to evaluate teams and suggest changes where appropriate • Use property management software to check and update room status (training available) • Other duties as assigned by supervisor or other management Willing to train; the only absolute requirement to be a Lead is a driver's license (those without licenses can still be hired as Housekeepers). To see the full job posting (and other open positions), go to our website: