National Managed Service Provider Hiring 9 Tier 2 IT Service Techs

Orlando FL

Description

We are a National Managed IT Services Company with markets in Los Angeles, Houston, Chicago, New York City, Philadelphia, Orlando, and Miami. We are looking for 9 full time knowledgeable, skilled Tier 2 Service Desk Remote /Onsite Service Techs in Orlando with at least 3 years experience and skills with Windows O/S (Server 2012/2016/2019 and Windows 10/11 & Mac OSX 10+), Microsoft Office Suite 2016/2019/365 and QuickBooks 2019/2020/2021, Hardware, Network, Phone System Experience, Network / Phone Cabling Experience, Experience with RMM / PSA and Server troubleshooting experience, AD, VPN, Firewall, Hyper-V. We encourage IT degrees, but they are not required. We also recognize real world experience is very important as well as IT based certifications such as CompTia (A+, Network+, Security +) will be considered as well. All communication will be in English and all techs must communicate effectively in English. The techs we are looking for are impeccably professional in all aspects, at all times, from work ethic to appearance. Techs who are a match for our company are the ones who love all things technology and can’t imagine being involved in any other career. They thrive in this high energy, exhilarating and rewarding environment and they enjoy servicing our clients, whether working remotely from their home or onsite at a client. They are disciplined, focused, self-managed professionals with the ability and determination to be a success whether in an office of many or working remotely from home. All of this coupled with their outgoing personalities, excellent people skills and dedication to total client satisfaction means satisfied clients, successful techs, and a successful company. Our compensation is extremely competitive. We know the numbers and we beat them every time. Aren’t we nice? Nope! What we are is focused on the prize! To win the prize we need the best team possible! That’s where you come in. What’s your batting average? We need each other. We have spent real money over many years getting where we are as a company. No matter how much time, effort, or money we have invested, without skilled talented and professional techs we would be a lost memory. Thankfully, with the invaluable assistance of our astounding techs our company is financially sound with a great future, and we owe it to our techs. Unless you have real money to start your own IT company and years to wait for the return on your investment use the biggest asset you have, you! Your knowledge, experience, and skills will bring you more success and profit than all the money you can get your hands on. The one simple truth for us to be successful as a company is every one of our techs must be successful. We track client service and satisfaction in real time with unparalleled determination. Our Business Development Team is reviewing a client’s service comments within minutes of a completed service ticket from our techs. All of our agreements with our clients require immediate response from our clients upon closing each service ticket whether remote or onsite. Our client service motto is Whatever It Takes!!! We do whatever it takes to make sure our clients are happy satisfied clients at all times. Every person involved in our company is on the same page. Since you build your company one satisfied client at a time, each and every client we service must be completely satisfied with every aspect of the service we provide. Otherwise, our company falls like a house of cards. A technology company cannot accomplish true sustained profit and growth without exemplary, knowledgeable, skilled, and dedicated techs focused on the prize. In the current world we live in, the economic gap is ever widening between just barely making it and living life to the fullest. You need to decide where you want to be. Our company profoundly does not hire just anyone. As a matter of fact, we pass on 93% of the candidates that seek to be one of our techs. We focus on the techs that are here because they love technology, enjoy challenges, solving puzzles and satisfying clients. Not all techs may desire to work for our company or by our business module. We wish them all the best! We’ve made our choice and they should make theirs! For our company you have to be an asset to us to be considered and vice versa our company should be asset to you for us to be considered. You can work anywhere you want, so ask yourself, do you want to be in a yesterday career or a tomorrow career with a rewarding and amazing future. The choice is yours! During the height of the Covid pandemic we temporarily had our techs work from home through our NOC / COLO center for their safety. We adhered to stringent safety measures when our techs visited our clients to keep everyone as safe as humanly possible. This model has been very successful in our other markets throughout the United States. As the numbers continue to fall we are looking to retain this model on a permanent basis. With today’s leading-edge technology in place and our state of the art NOC / COLO center we are now poised to move forward with this remote model in Orlando. To apply for one of these 9 life changing positions, email us your current resume along with your bio. Make your focus on your knowledge, skills, and experience along with how you would be a perfect tech for our company. Focus on your ability to work effectively from home though our NOC / COLO centers. Showcase your ability to service clients effectively and timely whether remotely or onsite. To be considered you must successfully pass security and background checks, illegal substance and covid screening and successfully pass a pre-employment knowledge and proficiency exam (written and hands-on). You will need a current valid driver’s license, current vehicle insurance, reliable transportation, cell phone and email. Thanks For Considering Joining Our Team Of Unparalleled Techs ! Good Luck & We Look Forward To Hearing From You!