Front Desk Agent at Hotel Los Gatos

Los Gatos CA

14 July, 2021

3:53 PM

Description

As the Front Desk Agent at Hotel Los Gatos you are responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. Demands accuracy with daily accounting procedures.Essential Functions:1. Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.2. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimal supervision.3. Ability to accurately compute and manipulate mathematical calculations.4. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.5. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.6. Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.7. High school graduate.8. Previous hotel experience.9. Punctuality and regular and reliable attendance.10. Interpersonal skills and the ability to work well with co-workers and the public.Desirable:1. Previous guest relations training.2. Previous experience with automated property management system.