Field Service Technician

Morrisville PA

Description

Our client based out of Moorestown, NJ is seeking a Field Service Technician for this great Direct Hire position! Candidate will install, repair, upgrade, perform preventive maintenance, monitor performance, and provide technical/user training for parking meters and related equipment. The service area for this position is the city of Philadelphia. Roles & Responsibilities: -Technical troubleshooting, testing, installation, and software upgrade projects for meters and related systems, including support to other technicians and customers. -Handle customer calls and initial qualification of issues by various communications media with limited supervision. -Conduct service calls on meters to troubleshoot issues towards diagnosis and resolution. -Provide excellent customer service and care of equipment to ensure customer satisfaction. -Ensure all parts and items required are available prior to a site visit to avoid unnecessary travel. -Validate correct functionality of equipment to ensure safe and continuous operation. -Maintain a spreadsheet of assigned customers indicating the assigned tier, dates when monitoring was performed, and an overall health assessment. -Develop action plan to address outstanding issues raised from monitoring. -Serve as a subject matter expert for all meter programs, processes, and procedures; provide training and support to new customers and technicians as needed. -Follow up with open service tickets on a daily basis to ensure issue resolution; ensure service tickets are updated for billing purposes. -Ensure preventative maintenance schedules are observed for all contractual obligations. -Ensure that all repair data is correctly transferred to the database upon completion of an intervention; escalate bug reports and verified quality deviations. -Maintain inventory, and equipment; manage and control sufficient stock (spares) to maintain the product within the area of operations. -Approximately twice per year, spend one week at the main office in Moorestown assisting the Help Desk, acquiring advanced technical training. -Regularly update and maintain technical documentation used to perform basic tasks, (maintenance manuals, spare parts catalogues etc.). -Propose procedural and product improvements relating to the repair process and preventative maintenance. -Observe all rules relating to health, safety, security, and risk management Requirements: -Must be able to use their own vehicle for travel -Clean driving record required -Must be able to perform moderate physical activity -Must be able to lift up to 50 pounds -Will be required to work outdoors, exposed to changing weather conditions (i.e., rain, sun, snow, wind, etc.) -Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. -Experience in field service operations preferred To begin your application process, please visit: For more information contact our office at 856-751-5050. Since 1972 J & J Staffing Resources has specialized in finding great jobs for great people. Every year we place thousands of candidates with thriving local companies. Put your trust in J & J. We look forward to working with you!