Local organic/natural products retail store is Growing!!

Fairbanks AK

Description

Come and work with us! We’re hiring! FRONT END MANAGER As the first retail food co-op in Alaska, we don’t think like any other grocery. Our main goal is to make our community healthy, happy and prosperous. This means we hire people who are: Customer service superstars Willing to learn every aspect of the natural food business Able to take personal responsibility for their work Interested in having fun while working hard In all Co-op Market employment opportunities, we are looking for people who are willing to learn all the different aspects of working at a co-op and who take personal responsibility for their work. Front End Manager Reports to: General Manager FLSA status: Non exempt Position Summary The Front Manager oversees and is responsible for the regular functions of the Front-End department. This position is responsible for providing prompt, friendly, courteous customer service and ensuring accurate cash handling and store security, while meeting department goals for labor expense and cash accountability. The Front-End Manager is responsible for the training, coaching and accountability of the Front-End team. Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Customer Service • Maintains a pleasant, helpful relationship with customers and co-workers. • Provides prompt, friendly customer service. • Encourages and answers all customer suggestions, requests and complaints pertaining to the Front-End department. Supervision • Ensures cashier trainings meet demand and are effective for producing quality cashiers. • Guarantees efficient department scheduling and adequate staffing within labor budget. • Coaches, evaluates, sets development goals, mentors, and addresses performance issues for department staff to ensure accountability and proper handling of all transactions by cashiers and leads Management • Trains staff in security procedures, (e.g., dealing with shoplifters, disorderly customers, robberies, etc.) • Ensures department equipment is kept in working order; coordinates the maintenance, upgrade and repair needs with General Manager. • Participates in on on going meetings and professional development. • Performs other tasks assigned by general manager. • Ensures accuracy and security of all cash received through front end by upholding money-handling procedures, checking cashier deposit paperwork and giving feedback to cashiers on overages/shorts. Qualifications • Supervisory experience: hiring, training, evaluating, and giving directions. • Experience developing systems and procedures. • Organized, meticulous attention to detail. • Above average math and budgeting skills • Basic computer skills (Microsoft Word, Excel) • Advanced knowledge with POS systems • Communication skills – gives clear directions, listens well. • Ability to project a friendly, outgoing personality. • Ability to exert force, push, pull, lift to 20 lbs. • Ability to stand for long periods. • Regular, predictable attendance • Capable of working independently and motivating self and others. • Ability to handle stressful situations in a calm, effective manner. • Excellent cashier and money handling skills • Willingness and ability to learn and grow to meet changing requirements of the job. Work Environment: Grocery Store, cool and warm areas in various departments The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. CO-OP MARKET GROCERY & DELI 526 Gaffney Road Fairbanks, Alaska 99701 (907) 457-1023 www.coopmarket.org