Soho House Austin is looking for a Assistant Housekeeping Manager!!!!

Austin TX

Description

Description Job Summary Responsible for assisting the Housekeeping Manager and supporting entire housekeeping department and operation as well as the overall cleanliness and appearance of the property. Main Duties Upholds Mystery Shopper guidelines and all Service Standards. Reports to work as scheduled, in uniform, well groomed, and ready to be in position. Manage staff in all aspects including, recruiting, training, schedules, payroll, staff complaints and disciplinary procedures. Maintains professional relationships with all coworkers and guests. Maintain a positive attitude to guest requirements – Attentiveness to service, responding positively to guest’s needs, ensuring timely resolution. Resolving staff issues/concerns, ensuring follow up. Supporting staff with service when and where necessary. Monitoring staff schedule to accommodate business needs on a daily basis. Maintains a safe, clean, organized, and stocked work area. Ensure that the health and safety policy (I.e. IIPP, worker’s comp procedures, and allergy procedures) is adhered to at all times. Oversee the overall cleaning and maintenance of guest’s rooms and public areas. Ensure that all department work smoothly and efficiently. Ensure high standard of cleanliness and order throughout property. Ensure that cleanliness standards are maintained at all times through daily walk-throughs with Supervisors and lead staff members. Monitor production levels to ensure optimum quality delivered by staff. Observe and evaluate quality and quantity of work by staff members. Ensure that all equipment is properly maintained and in good working order. Ensure that all guest requests and special needs are addressed in a timely manner. Manage inventory supplies on a monthly basis. Control out-of-order and discrepant rooms. Perform other duties as requested by manager. Requirements Required Skills/Qualifications B.A. degree or equivalent, Hospitality degree preferred. 3+ year experience in a similar role with a proven track record. Good oral and writing communication skills in English. Bilingual English / Spanish language skills preferred. Strong organizational skills. Computer/Systems skills including: Word, Excel, Opera, Micros. Flexible work schedule. Physical Requirements Must be able to be stand/move for at least 8 hours per day. Fast paced movements are required. Periodically bending and stretching is required. Pull, push, move and carry or lift up 25 pounds of force are required. Must be able to seize, grasp turn and hold objects with hands. Must be able to hear and speak clear to communicate with guests and employees. Benefits Health Care + 401K: Full time employee's are eligible for full benefits; Medical, Dental & Vision as well as RetirementP fund with a 2% match Paid Time Off: Full- Time Employee's have sick day's + vacation days Career Development: Soho House can progress your career internationally. Learning & Development: An extensive range of internally and externally run courses are available for all employees. Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Family Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.