Santa Cruz Shakespeare - Hiring Front of House Staff

Santa Cruz CA

09 July, 2021

12:34 PM

Description

DESCRIPTION: Under the direction of the Director of Operations, the front of house staff will supervise all front-of-house operations in The Grove at DeLaveaga. Overall duties will include ticket scanning, overseeing ushers, lobby set up and take-down, and program distribution for events and performances. The position starts in mid-July and goes until the end of August. Work times are during evenings and weekends following the performance calendar. ESSENTIAL DUTIES / RESPONSIBILITIES INCLUDE: Must maintain a professional demeanor and image to assure the highest level of customer service.Must be able to be diplomatic and take into consideration diverse populations who visit The Grove as well as limitations of those that volunteer.Must be able to manage several responsibilities at once.Will be required to work non-traditional hours including nights and weekends as assigned.Oversee ushers, patron safety and Americans with Disabilities Act (ADA) compliance.Coordinate activities (timing, intermissions) with Stage Manager.Oversee ticket collection and accounting.Respond effectively during emergencies following approved protocol including evacuations and knowing whom to call, which paperwork to be filled out and processed.Compiling information about performance for nightly House Manager's report.Working with Operations Manager in recruiting new volunteers and participating in orientations. PARKING SPECIFICS: Receive cash and or pre-paid tickets from patronsDirect car traffic to designated locations on siteWorking with Parking Manager (volunteer) in training volunteer parking attendants WINE BAR SPECIFICS: Receive cash/cards for beveragesAssist Director of Operations at The Grove in ordering and inventory tracking of items and suppliesMust have appropriate certifications for the pouring of alcoholic beverages. Additional Duties and Responsibilities: Reliable accounting.May have to lift heavy program boxes and tables.May have to "refresh" the bathroom as custodial is not always present for performances. QUALIFICATIONS: Prior customer service experienceHave flexibility for work weekly hours depending on show performances. Performance hours will include evenings and weekends through at least 11 pm.Must be able to work well independently and being able to perform in a fast-paced, dynamic work environment.Excellent verbal and written communication and documentation skills are required.Candidate must be able to successfully handle multiple priorities in sometimes high-stress situations and ability to work with the public and possess conflict resolution skills.Proficiency with Microsoft Office including Word, Excel, and other cloud software applications as required.Must be at least 16 years of age or older.  COMPENSATION: The starting pay for this position will be $14.00/hour plus overtime, when applicable. Hours to be determined, based on the summer performance schedule. COVID PROTOCOLS: Santa Cruz Shakespeare (SCS) employees must be fully vaccinated prior to working on-site. Additionally, prospective employees must agree to adhere to the SCS Covid Safety plan. ORGANIZATION SUMMARY: Santa Cruz Shakespeare (SCS) is an independent non-profit theatre company rooted in Santa Cruz, California, producing a summer repertory season of plays by Shakespeare and other dynamic playwrights. SCS was founded when its predecessor, a 32-year-old Shakespeare Festival affiliated with the University of California, Santa Cruz, closed in December of 2013. In addition to its summer repertory season, SCS is proud to interface with the community through a number of vital outreach and education initiatives, including our Internship Program, the Don Rothman Talkbacks, and Weekend with Shakespeare. SCS is run by a dedicated staff of 4 full-time and over 80 seasonal employees, hosting theatre artists from throughout the Bay Area and beyond over the course of its summer repertory season. Email Noah Lucé, Director of Operations at The Grove, at [email protected] for inquiries and to apply