AAF OKC July Meeting: Moments Matter

732 Riversport Drive,Oklahoma City OK 73129

14 July, 2021

Description

Hear from the OKC Thunder's Director of Guest Relations Joy Joslin as she discusses the power of moments in the customer experience. OKC Ad Club is glad to be back in person with our July speakers, OKC Thunder’s Joy Joslin! People do not remember days, they remember moments - Moments Matter! Customers deem employee interaction as one of the most important factors that impact a positive or negative experience. Joy will provide insight into improving the customer-employee relationship so that every customer walks away feeling appreciated and valued. Joy Joslin serves as Director of Guest Relations for the Oklahoma City Thunder, having been with the team since 2014. Joy leads the organization’s “CLICK! With Your Guests” customer service training platform and recognition program in support of her department’s vision to be “the most fan-centric organization in professional sports.” She plays a key role in maintaining a fully integrated service strategy throughout the Thunder organization, as well as with its business alliance partners. Investing in the arena’s front-line team members has become her passion. PRICING REMINDER Our current membership plan doesn't cover meals at meetings, so it's $35/meal for guests and members (paid at the meeting). Please RSVP. The Oklahoma City Ad Club has a rich heritage. We are the oldest, continuously active business organization in OKC. Our club was formed in 1907 — a few months before statehood. There were no other civic clubs, so our social luncheon-meeting format attracted city business leaders and the few advertising professionals. Notable such as: E.K. Gaylord and John A. Brown attended club luncheons in the early years. Becoming a Public Service The roaring 20s brought an element of unethical advertising to the growing city. The Ad Club acted quickly by forming a watchdog committee — which later became the Better Business Bureau. Later, we sponsored activities to lift community’ spirits which had been dampened by The Depression. Our club promoted causes as the Red Cross, United Way, and Safety Council. We later recognized these effort through the creation of the Distinguished Service and Silver Medal awards — still given annually today. Promoting Industry Excellence In 1958, we held our first excellence in advertising awards in the form of a Direct Mail Advertising competition. In 1968, it was replaced by the American Advertising Association Awards (ADDYs). In the mid-60s, our club started giving scholarships for students majoring in advertising — at colleges and universities offering advertising degrees. Now, the primary goal of our club is promoting educational opportunities in advertising. Our Continuing Tradition The OKC Ad Club’s tradition of service to the industry and the community continues as our members reach new heights through education and professional opportunities.