Turn Community Assistant/Helper

2101 Arlington Blvd, Charlottesville VA

Description

What does a community assistant do? Be the face and voice of your HU community. Promote your community on-campus among student body and local businesses, driving brand awareness and positive word of mouth. Provide exemplary customer service both on and off the property. Assist Leasing Manager and Community Manager with day to day leasing, sales initiatives, administrative tasks, social events, and annual turns. Contribute to marketing and social media campaigns to drive sales. Go above and beyond to participate as a proactive, positive team member, with the common goal of building a strong leasing and Ace team and achieving target leasing, occupancy, maintenance, and customer service goals. Furniture Installation – when furniture arrives at a property during turn it is often all hands-on deck to unload, deliver, install and clean up. If you are on furniture installation you must be physically able to lift 50 pounds or more and can operate smaller tools like allen wrenches for assembling the furniture. Usually, jobs will be broken up into delivery, assembly, and clean-up, but you may end up doing all three. Groundskeeping - property beautification is often put on the back burner during turn but remains a critical aspect day-to-day operations for the community. This can include picking up trash around the exterior of the buildings, landscaping (mowing, edging, trimming bushes, planting flowers), walking hallways and common areas, emptying trash bins, etc. Housekeeping - along the same lines as groundskeeping, our team may be short-handed on cleaning during turn. Housekeeping could include sweeping and mopping floors, wiping down common areas and fitness equipment, cleaning offices and bathrooms, floor treatments, or shampooing carpets. These are necessary services that every community needs to maintain during turn. Move-in Day Assistance – residents and families often need help to get moved in as quickly as possible, and we want to assist them with this. If you are assigned to help residents move in, then you’ll have to be extra careful with their personal items. You will be interacting directly with our customers so you must be friendly and respectful at all times and report any incidences or complaints to the Community Manager immediately. Maintenance Assistance – maintenance workers at our communities are tireless and their projects cover every physical part of the property. During turn, they may need help with their punch lists (changing light bulbs, replacing air filters, smoke detector batteries, etc.), minor repairs (replacing a garbage disposal), major repairs (new HVAC condenser installation), painting touch up in units or common areas, preventative maintenance projects (testing emergency systems, inspecting boilers, cleaning compactor rooms, maintaining common areas), or any type of project where the maintenance team needs an extra hand. Occupied bedrooms will only be entered when accompanied by an on-site team member or member of the Turn Team. All interactions with residents and their families and guests should be limited and professional at all times. All necessary equipment will be provided to you by the onsite manager or Turn Team. Be sure to stay hydrated especially when working outside. If you are given any equipment you aren’t comfortable operating should let the onsite management or Turn Team know immediately. Always use proper safety equipment and protect yourself from the elements, this can be as simple as wearing gloves and a hat when outside. Requirements Exceptional interpersonal communication skills Positive attitude with the desire to learn and grow