FRSTeam specializes in the restoration of garments, other wardrobe items, and fabric articles damaged by smoke, fire, or water loss. We are the industry leader providing this unique service.
Our most important and valuable resource is the employee. We are a family owned and oriented business. This position is an exciting and challenging opportunity for someone who enjoys variety in their day to day tasks, creating the ideal customer experience, and is not afraid of a physically demanding yet rewarding work environment. This position offers opportunities for growth and advancement.
General Job Duties
· Packing, carrying, inventorying damaged personal property from water, fire and mold incidents
· Remove affected textile items such as clothing, area rugs and window coverings from homes
· Field coordination and communication with customers, adjusters & contractors
· Inventory, track, and document order through production processing
· Customer contact and follow up through delivery of goods
· Review and follow up billings and customer concerns
· Manage multiple job files and assignments
· Reports directly to Branch Manager
Required Experience:
· Strong customer service background, professional communication skills,
· Applicant must be people oriented and show empathy
· Applicant must be able to pass criminal background check and possess clean driving record
· Ability to consistently lift up to 75 lbs. on a daily basis while packing jobs
· Additional reasonable duties as assigned
We Offer:
· Job hours are typically Monday - Friday, 8:00am-4:30pm, overtime may be available daily and some Saturdays.
· On call week every 4-6 weeks (emergency response).
· Hourly wage starting $18.00/hr.
· After 30 days: full health benefits
· After 6 months: vacation accrual begins
· After 1 year: 401k plan participation
· 6 paid holidays per year
Discussion
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