Town Of Concord: Concord Broadband Outage

Concord MA

28 June, 2021

4:48 PM

Description

Press release from the Town of Concord: June 28, 2021 Concord Broadband experienced a series of outages this past weekend affecting a number of our customers. We apologize for the outage and share your frustration. The first outage affecting Commerford, Black Horse Place and Annursnac Hill areas was caused by a physical fiber break. The second outage was a result of an intermittent server failure controlling the IP addressing on the network.   Our team worked non-stop the entire weekend to resolve the back to back issues causing the service interruption.   To clarify the situation, we want to assure all our residents that these outages were caused by known technical issues.  We have no reason to believe that there was outside interference but we will continue to monitor the network carefully to ensure its security. We truly understand how important this service is to our customers.  We treat every outage, small or large, with the same level of concern to diligently investigate and resolve these interruptions in the shortest possible timeframe. We thank you for loyalty and patronage in helping us provide this service to our Town as an alternative for Broadband Service. This press release was produced by the Town of Concord. The views expressed here are the author's own.