Customer Service Supervisor - Holiday Barn

3800 Mountain Road, Glen Allen VA

Description

Customer Service Supervisor/Coordinator - Holiday Barn Glen Allen What do we do at Holiday Barn Pet Resorts? We get the opportunity every day, to care for, play with, and be an integral part of the lives of thousands of Richmond's pets and their families. Our business provides safe, happy lodging for vacationing pets while they need to be away from their families. We also offer fun, energized playgroups for dogs to enjoy through our Doggie Daycamp. Our Pet Grooming department is "paw-excellance" as we provide pets nice sudsey baths, pedicures, stylish haircuts and anti-shedding treatments. Dogs who need some new manners or are looking to get a higher education can receive the professional training services of our dog trainers. Equally important, all Pack members at Holiday Barn work together for a common set of company values and mission of "Creating Joy in the lives of pets and their families". What is our Customer Experience Coordinator position like at Holiday Barn? The Customer Experience Coordinator ensures that positive communication and representation of our company is maintained so that we can consistently provide high level services for our furry guests. The focus day-to-day is delivering the best customer service experience at each point of contact, but we realize that this success happens well before the customer arrives at our business. Our customer experience coordinator is an intuitive part of our "pack" and integrates our Holiday Barn values into all customer interaction points throughout all departments. Some Responsibilities • Positive, engaging, knowledgeable and reassuring interactions with our customers, both in our lobbies and on the phone. • Training and mentoring of new pack members • Leadership. The Coordinator is a valuable leader within the Customer Experience Pack and the entire company. The Coordinator works within the Customer Experience team as both a member and a leader. • Monitor company performance and make recommendations to the Customer Experience Manager, the Facility Manager and the Head of the Pack. • Have fun! We get to play with dogs and cats every day at one of Richmond’s oldest, largest and most award winning pet resorts. This workplace is typified as moderately physically demanding - lots of walking, lots of standing, dogs barking, lifting of pets up to 30lbs, handling active pets, working with cleaning chemicals, pet related allergens. Requirements • 2 years work experience in the customer service field • High School diploma • Prior supervisory experience leading a team • Data entry skills and proficiency with Windows applications • Strong leadership skills • Strong communication skills • Basic pet knowledge • Flexibility. We are a resort, busiest on weekends and holidays. Candidates must be willing to work weekends and major holidays. We have an immediate opening for a full time Customer Experience Coordinator at our Glen Allen location at 3800 Mountain Road. Pay for this full time position begins at $13 per hour. Full time employees may be eligible for access to company sponsored medical, vision and dental insurance, company paid life and long term disability insurance and paid time off. Apply now at Holiday Barn Pet Resorts is a drug free work place Holiday Barn is an equal opportunity employer.