Refrigeration Technician

Walpole MA

22 June, 2021

2:32 PM

Description

About Joe Warren & Sons Co., Inc. (JWS) Joe Warren & Sons Company Inc., (JWS) a leading provider of commercial refrigeration and food equipment services and sales throughout New England, seeks to add a Refrigeration Field Service Technician to help lead the company through an exciting phase of growth. Established in 1991, JWS is a family owned-operated business and headquartered in Norwood, MA. JWS has a long history of above-market growth driven by strong customer loyalty, a dedicated and thoughtful management team, and an industry leading reputation for quality service. Job Description The Refrigeration Field Service Technician provides customer service in the field in order to troubleshoot, diagnose, install, maintain and repair Commercial Refrigeration and Ice Machine Equipment. The successful candidate will report to their designated Service Manager. Job Functions  Properly troubleshoots, diagnoses, and repairs refrigeration and ice machine equipmentLegibly completes paperwork for all services performed on behalf of the customerConsults with the Parts Department to accurately identify and order parts Installs all parts ordered for the customer in a timely and professional mannerMaintains a neat and orderly truck, along with accurate part and tool inventoryConsults with manufacturers, sales reps, dealers, and customersDefines service problems, collects data, establishes fact and draws valid conclusions about the work needing to be performedCommunicates with manufacturers as needed to help with diagnosing problems with equipmentProvides highest level of service to the customer and professionally communicates the service needed to customersPromotes and recommends other services provided by JWS to customers Minimum Qualifications EPA certified and highly safety conscious Must be able to climb stairs and laddersDemonstrate the flexibility to routinely multitask Show passion and empathy towards our customers High School diploma or GED and valid driver’s license Moderate to heavy lifting and carrying (up to 75 pounds)Can work well independently or as part of a cohesive teamMust be able to use hands for fine manipulation of hand tools Able to follow through on duties and assignments with minimal supervisionBackground experience in gas, electric, plumbing, and/or steam repairs a plus(5) years of experience in refrigeration/ice machine equipment repair, or in a related areaExcellent organizational skills, must be motivated and a self-starter with a team-first attitudeRequires walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for the better part of 8 hours Why JWS? We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental/vision insurance and a 401k with company match. Employees also enjoy (9) company paid Holidays, PTO, advancement opportunities, short and long-term disability. We conduct regular performance reviews; issue performance bonuses as earned and provide relevant continuing education with reimbursement, training courses and employee referral programs. If you’re ready for a challenge and have the ambition to succeed in this critical role, we’d love to discuss this position with you!