💻🖨BDC / Service Receptionist🛠⚙️

Aurora CO

Description

Job Title: BDC / Service Receptionist Stevinson Toyota East is seeking BDC / Service Receptionist to join their Service team. Previous dealership experience preferred. Compensation: $14.00-$16.00 based on experience Work Hours: Full Time schedule as defined JOB DESCRIPTION SUMMARY Assists the Service Team in scheduling appointments for customers through taking inbound calls and making outbound calls. Communication with service team on customer related matters. DUTIES AND RESPONSIBILITIES • Answer all phone calls that come into the service department in a professional and friendly manner. • Incoming phone calls: o Schedule appointments for the service department. o Verify customer information o Transfer phone calls to the proper department or individual as necessary. o Document call tracking as directed. o Providing information to customers regarding warranty and pricing as directed by management. o Follow proper phone etiquette at all times as directed by management. • Outgoing phone calls: o Perform service appointment reminders. o Perform parts notifications. o Perform outgoing phone calls to generate business for the dealership, in the interest of customer satisfaction or as directed by management. • Handle customer concerns tactfully, promptly, and with genuine concern for the customer's problems. SKILLS AND REQUIREMENTS • No prior experience or training • Previous Call Center or Receptionist experience is helpful • English language required, (Bilingual a plus) • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. • Work is performed in an office environment and uses a computer, telephone and other office equipment as needed BENEFITS • Health care coverage offered including medical/dental • 401k Plan (retirement benefit) • Paid Holidays/vacation/sick leave • Life Insurance