Service Writer

Polk City IA

Description

Apply at suntex.com/careers The Service Writer is responsible for scheduling and managing the service workload for technicians. They also listen to the customer and document their concerns about their vessel and be able to translate in a way so the technician understands the issue. They write up the service needed, assist with checking out of tools and equipment, and process warranties. The Service Writer must present a professional company image and provide outstanding customer service. They also must have knowledge of the marine service industry. DUTIES AND RESPONSIBILITIES: 1. Ascertains problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking boat maintenance records; examining service schedules. 2. Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. 3. Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. 4. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. 5. Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. 6. Maintains automotive records by recording problems and corrective actions planned. 7. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. 8. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. 9. Assume other duties and responsibilities required or assigned by management.