Residential Installation Technician

Mountain View CA

Description

Why Sonic? $1500 Signing Bonus – Come Join the Team! For over 25 years, Sonic has been committed to changing the way people think about the internet. We’re revolutionizing the industry by standing up in support of an open and fair internet, setting a refreshingly high standard for customer care, and bringing accessible, affordable connectivity with member-focused policies to all. And that mission all starts with the people we hire. Each career opening at Sonic is an opportunity for personal growth, career development, and most importantly, making a difference towards building a better internet for our shared local community and beyond. Whether you contribute by splicing fiber, installing homes, or assisting customers on the phone, you’re part of a company that is committed to the power of good. Join a community of internet revolutionaries re-thinking, re-wiring, and re-imagining the future of the internet. Position Summary: Field Service Technicians visit residential, small business and enterprise level locations to troubleshoot, repair and install all Sonic internet connectivity and phone services. Position Type/Expected Hours of Work: Field Service Technician is a full-time (40 hours per week), non-exempt/hourly position. Occasionally, overtime is necessary to deliver outstanding customer service. Travel: Travel is expected for this position. A company gas card and vehicle will be supplied. Gas cards are expected to be used on individually assigned company vehicles only. Essential Duties and Responsibilities: • Troubleshoot and Install all Sonic internet connectivity and phone services. • Have proficient understanding of dispatch and workflow software. • Receive communication of locations and duties from dispatch software and/or personnel. • Able to responsibly handle company issued vehicles, tools and credit cards. • Abide by all safety procedures and report accidents/injuries to supervisor immediately. • Maintain correct insurance paperwork and vehicle records on person or in vehicle. • Maintain an active California state driver’s license. • Maintain a clean driving record as defined by the current Sonic fleet insurance underwriter. • Able to lift 75lbs. • Communicate effectively with all Sonic workgroups. • Ensure all scheduled visits are completed by end of day. • Willingness to work overtime. Competency: To perform the job successfully, an individual should demonstrate the following competencies: • Responsibility - Acts independently in the field within reason; knows when to consult for assistance; takes responsibility for vehicles, tools and credit cards. • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things. • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. • Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and Abilities: • Language Skills - Ability to read and write. • Physical Ability - Ability to drive, use tools, climb ladders and crawl under building. • Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to handle heights. • Computer Skills – Ability to type and use a computer. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Daily driving is expected. The Field Force department spends time in a vehicle, outside or inside Sonic customers’ businesses or residents. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is constantly required to sit and stand; talk or hear; reach with hands and arms; key/type. The employee is required to walk; use hands to finger, handle, or feel objects, tools or controls; climb stairs; balance; stoop, kneel, crouch or crawl. The employee must lift and/or move up to 75 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is required to drive a vehicle. Apply Now: