Shipping Manager

Vancouver WA

Description

Shipping Manager - Briar Baby Job Title: Shipping Manager Career Level: Mid-level, Manager Reports to: Director of Operations, Founder FLSA Status: Non-Exempt SUMMARY: Professionally manages all aspects of Briar’s shipping department and warehouse/inventory operations and processes. Briar Baby is a baby brand with a modern edge and a cult-status following (trust us!). We’re known for our high-quality materials, impeccable craftsmanship, and sought-after styles - and for our continued commitment to producing quality products here in our studios in the Pacific Northwest. Our baby bonnets are unique and especially loved by modern parents across the globe. Briar’s founder, Rachel Goode, began creating her signature bonnets shortly after the birth of her daughter, Gracelyn Briar. She understood the need for a tie-hat that was both beautiful and functional, and took it into her own hands after the inability to find it in the marketplace. The overwhelming response to her handmade and heartfelt bonnets was the beginning of Briar Baby as you know it. Our products are proudly made in the USA by a dynamic team of production sewists who continuously strive to improve processes, execute new ideas, and make the Briar brand a lasting name in the baby industry. ESSENTIAL DUTIES AND RESPONSIBILITIES -Use various computer applications to manage orders, prepare shipping labels, and communicate with departments and team members -Fulfill customer orders by picking merchandise from bins or shelves, packaging sold items, and reconciling against order packing slip to ensure absolute accuracy -Coordinate package pickups with USPS, UPS, and occasionally other carriers; drop off packages at USPS or UPS locations 1-2x per week -Adhere to various compliance guidelines for shipping to wholesale partners with absolute accuracy -Examine products for quality -Manage forecasting, ordering and preparation of shipping materials; includes boxes, labels, tape, tissue paper, shipping collateral/inserts, etc. -Manage shipping team; includes forecasting needs, hiring, scheduling, and managing all shipping team members -Manage inventory; includes counting/managing all incoming units, storing and organizing all inventory, entering inventory units into Shopify (our website platform), transferring inventory (both physically and logically) between sales channels, and regular inventory counts and reconciliation -Develop and improve processes for all shipping and warehouse operations on an ongoing basis -Coordinate with Production department regarding incoming inventory timelines -Assist Customer Service department in resolving shipping-related customer service issues -Communicate with Production and Operations teams to rectify problems, such as damages, shortages, or quality issues -Assist operations team with additional tasks in preparation for promotional events (online and in-person), such as warehouse sales, pop-up shops, and high-traffic online sales -Attend brief weekly management meetings to discuss upcoming events/promotions, incoming inventory, unresolved issues, and other topics as needed -Computer applications used on a daily basis will include: Shopify, ShipStation, email, and Slack; use of other programs will also be required as needed QUALIFICATIONS -2+ years experience in a shipping or warehouse environment -Excellent listening and verbal communication skills; will have frequent communication with operations and production teams -Proven ability to work in a team environment -Highly developed time management skills; will be required to meet shipping deadlines on a daily basis along with other time-sensitive tasks -Ability to handle a variety of tasks and responsibilities -Excellent organizational skills, both on paper/digitally and physically; will be responsible for keeping warehouse well organized at all times -High level of initiative; confident bringing issues and suggested improvements to the attention of management and other departments -High proficiency with computers and web applications -Experience using ShipStation or similar software preferred but not required; experience using Shopify is a bonus! -Excellent attention to detail, accuracy, and follow through -Is highly dependable, embodies a positive attitude, and exercises good judgement at all times -Versatility and flexibility to adapt as company grows; looking for a candidate who wants to grow with us -Experience managing other employees preferred, but not required PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee will: -Frequently be required to stand and walk. -Use a personal computer (PC) to enter, retrieve, and communicate information. -Occasionally be required to lift and/or move up to 30 pounds. -Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. -Must be able to stand for long hours. WORK ENVIRONMENT Work will be onsite at the Briar production studio. The noise level in the work environment is usually moderate. Our open workshop is spacious and filled with natural light, and offers a casual, collaborative environment that houses a vibrant and fun workforce. We work hard to foster a positive, healthy, and anti-racist work environment, and strive to be inclusive of all backgrounds. At this time, in order to keep Briar a safe and healthy environment, all employees are required to wear a mask (provided by Briar if needed) and take their temperature upon arriving at work; this requirement will change based on the judgement of management, as state law allows. This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor.