Test Center Manager- Wellesley

Boston MA

07 June, 2021

12:22 PM

Description

Pearson VUE ( www.pearsonvue.com ) is the global leader in computer-based testing forinformation technology, academic, government and professional testing programs aroundthe world. Pearson VUE provides a full suite of services from test development to datamanagement, and delivers exams through the world’s most comprehensive and securenetwork of test centers in more than 180 countries, where we validate the skills andknowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Center Manager to join our team based in Wellesley, MA. This position is benefit eligible (health insurance, paid time off, vacation, and holiday pay.) Starting wage is $17.95. Please apply here: https://pearson.jobs/wellesley... Pearson VUE is a business of Pearson, the world's leading learning company with global-reachand market-leading businesses. Pearson is listed on both the London and New York stockexchanges (UK: PSON; NYSE: PSO). SCHEDULE REQUIREMENTS: Our ideal candidate demonstrates flexibility and teamwork.Ability to work 35 to 40 hours per week with an expectation to work more hours as needed.Employees must be available to work shifts between the hours of 715am - 8pm as scheduled, any day Monday through Saturday. Event days (2 to 4 times a month) have extend hours, must be able to work between the hours of 6:50am to 10:30pm. Ability to work approximately 2 Saturdays per month.Available to address operational problems when not at test center. Responsibilities: Expand your career at Pearson VUE in our entry level Test Center Manager position forour Wellesley location. You will utilize your communication and customer skills with externalcustomers while also working to select new Test Administrators, provide job coaching, andfair performance appraisals to current employees. 60% of daily tasks are Test Administrator responsibilities:*Performs on-time site opening and closing procedures.*Understands all testing procedures.*Checks in examinees, verifies identification, and explains the exam process.*Monitors examinees while testing.*Maintains a secure testing environment.*Communicates with internal technical support to investigate and fix technical issues.*Strictly adheres to company policies using careful judgment.*Responsible for maintaining a professional and clean testing center with light housekeepingduties.*Arrive on time for all scheduled shifts.*Other duties as assigned. 40% of daily tasks are Test Center Manager responsibilities:The Test Center Manager is the onsite manager of a small team of Test Administrator employees.*Site staffing/hiring/retention/conflict resolution/scheduling.*Trains, develops and coaches staff.*First contact for facility issues.*Ability to multi-task. Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply. Qualifications *Minimum of 1 year customer service experience preferred.*One year supervision experience in customer service preferred.*High school diploma or equivalent is required. Bachelor's degree or equivalent businessexperience preferred.*Team leading and training skills, and exposure to a testing environment are stronglypreferred.*Strong communication and customer service skills are a must, delivered with focusedattentiveness and moderate interaction.*Must be flexible in work hours and days.*Ability to complete all tasks in a timely and efficient manner, and handle a reasonableamount of stress.*Intermediate experience in Microsoft Office Suite, Windows applications, Internet, andemail.*Ability to operate a computer, fax, and telephone.*Must be able to work in a quiet, focused environment and hear spoken words in softvoices.*Ability to lift up to 20 lbs on occasion. Must have the ability to stand for extended periodsof time while escorting candidates back and forth, up to 50-100 times per scheduled shift,to and from the testing room. Must have the ability to sit for long periods of time. Must beable to bend, stoop & lift from a stooped position.*Must be able to see small details at a distance. Ability to see names clearly on id cardsand the computer screen. Please apply here: https://pearson.jobs/wellesley...