Customer Care Team BDC

Deer Valley Rd near I-17, North of Loop 101, Phoenix AZ

Description

We want you! This is a fun business; we help people fulfill dreams, create lifetime memories, strengthen family togetherness and a live a healthy lifestyle. - Do you thrive in a fun, friendly fast-paced environment where you have unlimited career potential? - Do you have a desire to Help People while achieving your own Personal Success? - Are you an enthusiastic individual who wants to work for a mission driven company? Then our Company is the right fit for you! We are seeking customer service oriented people to join our professional team. Recreational vehicles (RV's) are travel trailers, fifth wheels, pop-ups and motorhomes. RV's are good for families, health, the economy and the environment. Little Dealer Little Prices is Arizona's #1 towable RV dealership, and we are currently accepting applications for Customer Care Team Members at our North Phoenix location. RV experience is NOT required; we will consider all candidates. Military or previous customer care, BDC or call center experience a plus. We are a family owned and operated RV dealership, started in 1966, with a record of high achievement and one of the best reputations in the industry. Over the past 55+ years, we have earned many accreditations and awards; such as being Better Business Bureau Accredited with the highest A+ rating, RVDA/ RVIA Certified staff, Circle of Excellence Award, Top 5 and repeat Top 50 RV Dealer winner out of over 5,000 RV dealers, plus we're a Route 66 RV Network Dealership. Customer Care Team ( BDC ) duties include but are not limited to: Little Dealer Little Prices is looking for team members who love building relationships and connecting with people! We are looking for someone who is interested in helping our team to ensure our clients are happy campers and given exceptional customer service. This is an entry level job and is perfect for someone who wants to get their foot in the door into the RV industry. Training is provided! Do you enjoy helping people? Do you want to start on the path to your career? Apply today and join our Customer Care Team! Responsibilities - Answer customer calls and establish follow-up with sales appointments. - Respond quickly to internet, phone and live chat inquiries using email, scripts and templates. - Provide customers with initial product information and direct them to the appropriate dealership resources. - Present initial financing options based on customer needs. - Follow up with leads that are not ready to make an appointment or no-show. - Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management. - Utilize CRM tracking system daily (training provided.) Qualifications - Excellent teammate with collaborative attitude and eagerness to improve - Prompt and courteous demeanor - Positive and hardworking personality - Valid driver’s license What We Offer: Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including: Medical, Employee discounts on vehicle purchases, parts and service, plus Paid-time-off Comprehensive employee recognition programs. Continued training through the manufacturer and RVIA/RVDA. Opportunities for career advancement. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive / RV industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. Ask about our Career Ladder. We Would Love To Talk With You TODAY!