Customer Service Rep - HIRING EVENT at Jack Henry & Associates

3725 E. Battlefield Road near Blackman Rd., Springfield MO

10 June, 2021

Description

Jack Henry & Associates will be hosting an on-site Customer Service Rep Hiring Event for our Springfield based call center on Thursday, June 10th at a our Battlefield office location. We will be conducting interviews on-site from 10am-6pm and will be making job offers the same day. If you're interested in a new career at one of Springfield's top companies, please come out and see us. We look forward to meeting you on the 10th! Job Description: Jack Henry & Associates has excellent full-time opportunities available in our Springfield and Monett call centers. Acting as an agent on behalf of our financial institution clients, the Credit Union Product Support Representatives assist customers with a wide range of software products. Joining this team will give you the opportunity to gain hands on experience working with a variety of software products, which can then lead to career advancement opportunities across the organization! The training schedule for this position is as follows: Starting 7/5/2021; Monday-Friday 8AM-5PM CT for the first 5 weeks. Full-Time candidates must be able to work the following: Candidates must be able to work an assigned schedule in a 363/24/7 call center. Schedules will include nights, weekends and holidays. (Closed Thanksgiving and Christmas.) Based on business need, candidates will be scheduled for one Saturday/Sunday shift, and will be off one weekday, which will vary between Tuesday-Friday. The specific shift will be confirmed if a job offer is extended. Please note there is no flexibility or changes to this shift after it is accepted. Shift will be scheduled between the hours of 9AM-10PM CT. MINIMUM QUALIFICATIONS Must have at least 1 year of customer service experience. Must be available for the a shift as outlined above. PREFERRED QUALIFICATIONS Experience working in a financial institution such as a bank or credit union. Experience working in a call center environment or technical support field. Bachelor’s degree (or working toward) in business or IT related field. Candidates that are bilingual are preferred, but not required. ESSENTIAL FUNCTIONS Provides product support for customer inquiries received via the telephone, Internet, instant message, email, or self-service systems. Assesses nature of question or issue and resolves in a timely manner. Questions and issues will vary depending on the product supported. Assists customers with new account set up, and performs maintenance for existing accounts. Assists customers in validating accuracy of account data. Assures system security by verifying customer information prior to performing any modifications or resets, according to the company’s standard security requirements. Thoroughly documents issues and resolutions, per corporate standards. May forward product issues to development. Communicates the customer’s needs/expectations to the appropriate personnel. Follows escalation procedures to ensure complex support issues are resolved.