Dispatcher Moving Company/ Assistant

Knoxville TN

Description

Summary The dispatcher position at Good Time Moving is primarily responsible for two things: 1. People 2. Property Dispatchers provide direct support, guidance, and coaching to crew leads, drivers, and movers. Working side by side with the Director of Operations, the dispatcher will assist the Director of Operations by handling the majority of the day-to-day issues and challenges that arise. Essential Duties and Responsibilities: The primary duties and responsibilities of the position include: Crew Management Ensure there are enough movers and drivers each day Hiring and training movers Keep accurate payroll for the movers Keep hours spread out to keep crews happy to avoid overtime Conduct mover meetings and facilitate mover reward program Inventory Management Ensure trucks are properly stocked with pads, dollies, straps, tools, and other necessary equipment Supervise crews gathering equipment from warehouse Oversee daily truck inventory Track down missing equipment Truck Management Scheduling preventative maintenance on trucks Truck washes and interior cleanouts Ensure engine block heaters are plugged in (winter months) Maintain 3 sets of keys for each truck at all times Ensure truck boxes are locked every night Secure rental trucks as needed and get them stocked Track rentals and get them returned early to avoid extra charges Move Management Ensure that services promised to the customer are fulfilled Move detail sheet that explains unique moving needs Ensure crew has the necessary equipment, material, and paperwork Get crew to the move on time Provide support to movers in any way necessary (equipment, extra guys) Get all moves for the day serviced Money Management Calculate any price adjustments, revisions, or discounts Ensure all credit card transactions are processed Collect all cash and checks from the drivers Turn cash and checks in to manager Contract Management Bill of ladings and other digital paperwork are filled out properly and completely All signatures have been received by the shipper Closeout each move in the CRM software Client Management Make sure the clients are happy with their move Ask the client for reviews and feedback Report any clients, not 100% satisfied to the manager Act as clients point of contact on the day of the move The first line of defense after the move for potential customer service issues Oversee furniture repairs and settlement of claims Oversee the return of goods and completion of services Qualifications The qualifications for this position include: The ability to speak clearly and concisely in English using correct grammar and pronunciation The ability to read and write in English The ability to maintain a neat and clean workspace The ability to write correspondence, proposals, memoranda, and other written communications in a literate, understandable manner The ability to understand pricing, job costing, and other mathematical calculations that must be made on a regular basis The ability to multitask, prioritize, organize, and manage time effectively The ability to make quick decisions The ability to keep accurate and thorough records and files, track expenses according to procedures, and to follow all Company policies and procedures