Donor Relations Specialist

Brisbane CA

Description

Vitalant is hiring for a Donor Relations Specialist for our Brisbane location. This position is responsible for customer service to donors for the purpose of increasing donor frequency and maintaining donor retention. Assures quality customer service to all customers. Retains current donors by rebooking donation appointments. Explains and/or enrolls donors in frequent donor programs. Assists Donor Services staff with donor flow, monitors wait times, and communicates with donors and/or staff regarding wait times. Educates donors on pertinent issues (e.g. the donation process, blood needs, blood components, etc.) Converts donors to automated and other new collection technologies to optimize the donation opportunity. Assists donors, blood center staff and coordinators in resolving customer service issues. Administers customer service and marketing surveys to donors. Collects data and prepares reports, as assigned and performs other clerical duties, as needed. Presents promotional gift items and recognition; monitors and replenishes promotion inventory, as required. Requires one year related experience. Valid CA driver's license. Abilitiy to drive to/from mobile blood drives uisng own vehicle (mileage reimbursed). Apply at: vitalant.org/careers EEO including disability and veterans