Landscape Account Manager

Austin TX

Description

Looking for an opportunity to expand our team at Ecosystems. Ecosystems Landscape Services has been a leader in the industry since 1991. We are locally owned and operated. Ecosystems Landscape Services is a full service landscape management company serving central Texas. We specialize in landscape installation, maintenance and irrigation services. We are looking for someone with the passion and desire to succeed in a team based atmosphere who can add to our combined 80 plus years of experience. If you have at least 3 years of account management experience and a desire to grow with us then we want to talk to you. Account Manager Job Description • Develop and maintain long-term relationships with customers, focusing on both the main contact as well as the next level above and below. Contact should be at a minimum of 3 times per month, via phone, email or in person. • Develop and maintain a monthly schedule to perform formal meetings with customers to ensure quality and service expectations are met. • Lead and facilitate or assist in the resolution of customer problems or concerns. • Proactively present site enhancement ideas to existing customers. • Ensure renewals of each current account within the customer portfolio. • Generate referrals from existing client base and communicate to Business Developer. • Supervise the Foremen in conduction of field operations. • Communicate regularly with the Foremen to ensure client needs and expectations are consistently met or exceeded. • Manage service delivery to specified scope of work. • Ensure branch financial goals met by maintaining acceptable gross margins for both base contract work and ancillary services. • Coordinate consistent and timely bi-weekly site visits. • Participate in branch meetings and assist Director of Operations in overall leadership of branch. • Other tasks and duties as assigned by Director of Operations.